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Title Patient Care Customer Service
Target Location US-NJ-South Plainfield
Email Available with paid plan
Phone Available with paid plan
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Cell: PHONE NUMBER AVAILABLE, EMAIL AVAILABLEPROFESSIONAL PROFILE/EXPERIENCEExtensive experience in the healthcare sector ranging from clinical care to administrative responsibility.Self-motivated, efficient, resourceful, excellent communication, interpersonal skills and reliable under pressureAbility to work with little or no supervisionDemonstrated ability to function effectively as a team player as well as working independently to achieve objectives.Resourceful in completing projects, ability to multi-task effectivelyPersonable with a positive attitude interface effectively with patients, families and nursing staffPossess extraordinary customer service to all internal and external customersSchedule appointment and make follow up phone calls to patientsPrepare treatment room for patient examinations, keeping room neat and cleanMeasure vital signs height and weightCPRCollect blood tissue, or other laboratory specimen log the specimen and prepare them for testing ScheduleKnowledge of spreadsheet and word processing softwareSome knowledge of electronic medical records.Prepare reports for the physician approvalEDUCATION LICENSES & CERTIFICATION LANGUAGESAssociates in Business Administration Certified Nurse Assistance License #175116Fluent in English and Spanish Attended Ace Training School on-line for MA during the pandemicMedical Coding and Billing CertificateAHS. - 09/2021- PresentMINDLANCE - NJ 07/2020-01/2021LAID OFF AFFECTED BY THE PANDEMIC 02/2020-07/2020LabCorpPatient Care Technician 10/2017-02/17/2020Managed office and office supplies, performed phlebotomy laboratory tests as determined by patients prescription, customer service in a professional and courteous manner,check laboratory forms and labels for legibility and completeness, initialed signature books for laboratory as per established protocols, processed blood, shipped blood out for further processing,dispose of contaminated supplies, performed laboratory duties such as urine and glucose montoring according to protocolsaided in bringing malfunction of equipment and site problems to the supervisors attentionperformed data entry as needed, blood pressures, and biometrics.Miami-Dade Health Dept.-OPSPatient Care Technician 01/2016-07/2016Performs laboratory clinical duties pertaining to phlebotomy at the Refugee Health Assessment Program as needed.Draw blood by vein puncture and/or finger stick for laboratory test required for the Refugee ProgramPerform laboratory tests as determined by manufacture procedureCheck laboratory forms and labels for legibility and completenessEntered signature in daily logbooks in documents as per established protocolsDispose of contaminated suppliesAssist with other laboratory clinical duties such as urine, pregnancy test, glucose and hemoglobin, according to protocolsEntered patient data into systemMindlance -LabCorp- FLPatient Care Technician 08/2015-11/2015Performed Phlebotomy servicesPatients demographics history and informationServed as a receptionist and received visitors and patients in a courteous and professional mannerDispose of contaminated suppliesLabCorp-NYCPatient Care Technician 10/2014-01/2015Maintained accurate patient check-in and registration process which include but not limited to registration and updating patients demographics/information e.g. patients forms and signaturesprocessed Dr.s prescription and coded them according to specific lab being drawn.Entered all patient information and insurance onto the database.Performed and shipped blood to lab for further processing. Maintained office, and Managed office filesServe as a receptionist, receiving visitors and patients in a courteous and professional mannerState of Florida Department of Corrections, Wexford Health ServicesCertified Nurse Assistant 11/2009  08/2014Measure vital signs height and weightPerformed Veni punctures on adults, seniors and small childrenPerformed EKG,record in patient medical record file, made sure and gathered all lab records and diagnosis/therapeutic reports for doctors review in patients charts,Verifies medical appointments diagnostic and/therapeutic testsShow patients to examination rooms and prepare patients for the physicianPrepare treatment room for patient examinations, keeping room neat and cleanCollect blood tissue, and laboratory specimenMiami Dade County  Department of Health-OPSCertified Nursing Assistant 1/2009  7/2009Assisting the school RN in the following patient care activities, like Immunizations, opening and updating new files, as needed.

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