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Title Store Manager Customer Service
Target Location US-FL-Tampa
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Candidate's Name
Street Address  Fiesta Ridge Ct.Tampa, Florida Street Address
Ph. PHONE NUMBER AVAILABLEEmail: L ul.~tit:.J_u,:ni\ ~'r"-d\ rLdn in .coin PROFILEA hard working. self-directed, selt:motivated, team-oriented professional with excellent communication, supervisory and interpersonal skills. Effective leadership and motivational skills; leads by example. Excellent associate relationship skills. Training and development background at many levels. Results-oriented with an aggressive, persuasive and positive attitude who demonstrates a professional work ethic. Many years of team building and supervisory experience.QUALIFICATIONSTwenty years of sales and eighteen years of hands on management and supervisory experience with a proven ability to direct efforts to maximize performance, productivity, and profitability levels.PROFESSIONAL EXPERIENCEUS Census BureauOt1ice Operations SupervisorField Operations ClerkJanuary 2020 - PresentAssist in the management of office functions and day-to-day activities required to support tield operations. Supervise clerks. oversee office operations, develop work schedules, oversees assignment preparation and tracking. conduct quality checks, and oversee shipment activities. Train clerks in several operations, supervisory operations and tasks assigned to the clerks. Assist Census Field Supervisors tasks as needed. Perform administrative and clerical tasks in support of various functions, including but not limited to payroll, personnel, recruiting of employees and field operations. Perform and manage the interview process for Group (}uarters to include setting up appointments for the Group Quarters based on preference and selection. Ensure all assigned cases are resolved in a timely manner, review unresolved cases and search for a resolution. Assist in the preparation of packages to be handled in the lield. University Realty, Inc. July :WOO-PresentLicensed RealtorLicensed through knowledge of Florida Real Estate practices and pro,edures. Selt:motivated sales position where all money earned is commission based. Over 400 real estate transactions valued at over $27.000 000 dosed. Supervise and assist in training of new agents. U-Save Supermarkets August 1999 - May 2000Store ManagerResponsible for total store operations. including all personnel decisions. inventory control. sales and payroll figures. and complete accountabilit:, for store profih and success. Managed and supervised all directed business operations for sales and profit quotas while maintaining expenses within budgets. Developed marketing and merchandising plans to impact and affect sales gro th. Assigned to train, develop, and groom managers for positions within the company. Trained and motivated other associates to reach personal and professional goals. Assistant Manager 1997- I 999Assisted store manager in daily,,peration c)f store. Involved in all Jepartments and areas of the store including payroll. inventory control. merchandising. profit and loss functions. customer service, and scheduling. Learned all company procedures and pol,cies in preparation for store manager position.Kmart Corporation 1996 -1997Pantry ManagerResponsible for total operation of the pantry department. Supervised counter maintenance. stock replenishment, ordering, and merchandise ad signing to be up to date and correct. Supervised customer service associates in the department. Trained and developed associates to ensure work standards were met and customer service programs were followed. Implemented sales promotional programs according to company directives to maximize sales and pnfits. Maintained accurate pricing integrity for all department merchandise Kash n' Karry Food Stores Inc. 1982-1996Store Manager ( I 987-1996)Supervised all store operations. including all personnel decisions, met budgeted inventory. sales and payroll figures. and had complete accountability for store profits and success. Managed and directed business operations that ec<ceeded sales and profit quotas while maintaining expenses within budgets. Developed marketing and merchandising plans that impacted sales gro 1h. Participated on committees that formulated plans to improve management and operating processes. Trained. developed. and groomed managers for positions within the company. Supervised. trained and motivated other associates to reach personal and professional goals. Represented the company at local county schools during career fairs. Managed inventory levels totaling Pver $ 1.5 million per week. Received recognition for high sales. profits and labor control. Well "ersed in EEOC regulations through close contact with Human Resource department and involved,n associme disciplining and termination decisions.Assistant Store Manager (1982-1987)Served as a supp011 person for the store manager. Controlled inventor, to reduce shrink. maximize profits. and meet customers needs. Managed scheduling functions to control labor expenses. Trained associates and managers in technical. merchandising. and customer service applications. Learned all management functions and techniques in order to prepare for store manager position. ACADEMIC CREDENTIALSUniversity of Southern California, Los Angeles. California 1987-1988 Graduate of Food Industry Management Program G.P.A. 3.75, Dean's List. Spring 1988 Florida State University. Tallahassee. FloridaBachelor of Science. ManagementUniversity of South Florida. Tampa, FloridaAssociate of Arts StudiesContinuing Education:Legendary Leadership Seminars Ken BlanchardLeadership. Motivational. and Employee Relations Seminar Cornell Home Study * "The Complete Manager"Cornell Home Study * "Customer Relations"ACHIEVEMENTS / AW ARDS1980-19821978-19801992&1993199119911991 Progressive Grocer Magazine "Honnr Roll Of Outstanding Clmin Store Managers" 1989 Pete Peterson "Store Manager ot'The Year Award" 1989 King High School D.C T. "Employer of The Year" 1985 Highest Contribution Profits * Quarter 3. 1995 Best Maintenance Controls * Quarter 3. 1994 Best Inventory Shrink * Quarter 2. 1994 Outstanding Quality Assurance * Quarter 2. 1992 Best Bad Check Controls* Quarter 3. 1994 Most Improved Contribution Pro tit* Quarter 3. I 994 Best Insurance Controls * Quarter 2. 1992

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