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Title Customer Service Account Manager
Target Location US-NY-Staten Island
Phone Available with paid plan
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Qualifications: Top-performing Logistics professional with extensive experience working in the international shipping industry, supervising & Managing import & export Operations for Steamship lines, Freight Forwarders, NVOCC.Handling small Packages /Breakbulk/FCL /LCL/Project Cargo, RO-RO servicesAreas, to include but not limited to Asia, China, Far East, Europe, south America.Strengths: Include implementation, planning, scheduling, problem-solving and team building.Successful in resolving Internal and external customers&#Street Address ; concerns in both corporate and small, Privately-owned environments.System familiarity- SAP, ERP, Cargo Wise, Blue Cherry ASStreet Address , Microsoft Office familiarEducation:High School graduate/ Curtis High School. 1974 thru 19771 year of college /Pace University / International Logistics, Import/Export Documentation/ Customs Audit 1997 -1998WORK HISTORY:Pernod Ricard (Jamison Brand) liquors 7/22/2022- 4/7/2023Dispatch logistics & Scheduling CoordinatorTemp position / 9 months contract position. Primary duties to included but not limited to. Scheduling delivery appointments to Bailment state warehouses.. Reviewing Liquors permits required for delivery. Review and prepare damage reports for RTM.. Tasked to create SOP for bailment state warehouses. Weekly meeting with carriers to review any issues with deliveries.. Weekly bailment team meeting to review any concerns with shortages or overages with deliveries.. Weekly inventory reporting. Daily spreadsheet updating on shipments p/u and confirm deliveries.. Monthly visits to warehouses to review operations and storage.. Daily import container delivery reporting and arrivals to port & warehouse.. Efforts resulted in a major improvement in successful Inventory & delivery of shipment by 56% in 9 months.Interport Global Logistics (East Brunswick, NJ) 07/2020 01/2022Major Account Manager. Primarily work with pharmaceutical accounts handling and reporting on scheduling deliveries,. Brokerage problems, billing & document collection.. Monitoring temperature (Heat & cold) on specialized cargoes for proper delivery temperatures on request.. Weekly meeting with customers to address any issues or concerns with shipments to include on time deliveries &. Monthly visits to storage warehouse to review safety measures are being properly enforced. Scheduling deliveries. RTM (Return to Vendor) monthly Reporting.Efforts resulted in a Customer increase of loads with Interport Global by 55 containers.Yusen Logistics (Secaucus NJ)OCM Ocean Cargo Management Team 03/2017 - 01/2020. . Work independently to monitor various in-house reports.. Daily communications both verbally & written.. Import coordinations for major accounts. Timely & effective customer service for import & export shipments. Coordinate timely shipments at an optimal cost.. Problem resolution, address concerns & problems in a timely fashion. Daily contact with trucker & DC concerning deliveries and any issues that may result in shipment delays. Coordinate with the load port office on any issues concerning documentation.. Tasked to create SOP for major accounts.. Monitor containers moving via rail to assure they are picked up prior to free time expiration.. Monitor warehouse unload schedule to assure container is unloaded as per customer standards.. Monitor empty containers to assure the return of empty prior to per-diem as allow per service contract per. Held weekly conference call with Major Accounts to review accounts & issuesEfforts resulted in a top department rating (OCM) for Customer service & Operations for 2 yrs.Kenna, Inc. (Newark, NJ) 11/2015 - 1/2017Operations/ Logistics Manager-Ecommerce. Managed facility and staff of eight for a high-volume international e-commerce fulfillment center.. Handled transportation, brokerage, receiving, facility maintenance, and supplies.. Prepare airway bill of lading information to the freight forwarder for airway bill of lading preparation. Reviewing of airway bill of lading for accuracy. After reviewing, send a copy to the destination office along with Express bill of lading. Efforts resulted in the Owner being Named the Entrepreneur of the YR in India.Meadows WYE (Staten Island, NY) 11/2013 - 10/2015European Export Operations & customer service. Received on hand cargo delivered to warehouse for exporting. Reported of overages and shortages. Reviewed completion of all shipment documents including weights, piece counts, HTS Codes, and values. Organized weekly sailing load plans to assure maximum container profitability. Prepared accurate rate quotes for new business.. Pre-arranged booking with steam shipment lines six weeks in advance to avoid shutouts.. Prepared bill of lading instructions for steamship lines and presented documents prior to cut off to avoid shipments being canceled or rolled to next sailing.. Efforts resulted in a Filed AES with 98% accuracy reporting on weekly sailing bases.Jaguar Freight Services (Valley Stream, NY) 09/2012 - 11/2013Operations Executive Account Manager /1 yr. Contract position). Arranged import shipments to NY ports. Handled import and export documentation for Air/Ocean shipments. Sent arrival notifications and all tracking and tracing inquiries.. Arrange trucking to delivery points with POD follow up.. Rate quoting for potential business in addition to coordination of new business routings. KPI reporting for top accounts and quarterly reviews of all executive operations accounts.Topps Company (NYC, NY) 05/2011 - 05/2012Import Coordinator (1 yr. contract Position). Arranged shipments from the Far & Middle East to NY ports of discharge. Provided proper HTS Import classifications. Reviewed all import documents and LCs for accuracy.. Arranged trucking from Port of discharge and reviewed all import charges prior to payment authorization.. Oversaw FedEx & UPS account coordination for all warehouse shipments.. Efforts resulted in a Creation of destruction of goods program for outdated stock which resulted in a reduction of warehouse related cost by 15%.Warnaco Inc (NYC, NY) 09/2010 - 05/2011Customs Compliance Agent-Duty Drawback program (six-month contract). Checked HTS duty rates for accuracy and answer Customs inquiries (CF28). Filed and logged import and export information concerning duty drawback and post entry.. Reviewed entries prepared by customs brokers and all ISF customs filings.. Oversaw damaged good reports and filed claims with steamship line & truckers.. Efforts resulted in a $80,000 Drawback return monies to companyR.G Logistics, Jamaica New YorkImport Coordinator (one-year contract) 01/2009-1-2010. Handled freight releases to CFS and pier. Quoted import/export rates. Prepared export decks. Preparation and review all arrival information for accuracy.. Oversaw container tracking. Generated CFS warehouse manifest. Coordinated the confirmation that all cargoes were delivered to CFS warehouse and port timely.Suttons International (Edison, NJ) 05/2007 - 12/2008Import/Export Operations Account Manager (Pharma accounts). Effectively provide accurate and timely arrival information for handling 75 /100 files per month.. Actively tracked and traced tanks from Europe and the Far East, and communicated daily with Customs brokers, truckers, and rail/pier operators; responsible for scheduling all door points.. Prepared HazMat paperwork. Hazardous CertifiedAtlantic & Pacific Tea Co. (Montvale, NJ) 05/2004 - 04/2007Import Coordinator. PO / Vendor management monitored and ensured that vendors cross-reference orders against PO quantity and cargo ready date.. Managed documentation and ensured vendor compliance within SOP parameters.. Responsible for Domestic Air, International Air export/import, as well as ocean export/imports.. Coordinated air and ocean import traffic for cargo arriving at airports/pier. TSA compliance and updating the track and trace system as well as confirming docs/charges were surrendered prior to truck dispatching.. Reviewed all related charges for accuracy for customer invoicing (discovered an $80k double-billing error created by a freight forwarder).ADDITIONAL WORK EXPERIENCES:COSCO N.A., Secaucus NJ 2001-2003/ Vessel coordinator- 2 yrs.Columbus Line, Jersey City NJ 1992-1994 / Import Coordinator 2 yrs.Zim Israel Lines, NYC 1999-2001/ Export customer service-2 yrs.NSCSA, Piscataway NJ 1994-1999/ Import/ Export Supervisor 5 yrs.ADDITIONAL SKILLS:Air & Ocean Import /Export Experience/Ecommerce small packageAS 400 System/ Cargo wise familiar/ blue Cherry familiarU.S. Customs OTI- Ocean Transportation Intermediary Training QualifiedCTPAT training courses completed.Hazardous certified 6/2008U.S. Customs OTI- Ocean Transportation Intermediary Training QualifiedFamiliar with MS Office Word, Excel & PowerPointUSDA/-FDA -FMC Familiar; NAFTA-SAFTA- FamiliarAEI- ABI -AES -ISF- AMS-FAA IATA C -TPAT FamiliarFamiliar with MS Office Word, Excel & PowerPointTSA-USDA-FDA- SAP-FamiliarHazardous certified 6/2008CTPAT training courses completed.U.S. Customs OTI- Ocean Transportation Intermediary Training QualifiedDepartment of transportation (DOT) familiar.

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