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Tel: PHONE NUMBER AVAILABLE EMAIL AVAILABLECUSTOMER SUCCESS MANAGERClient Services Customer Relationship Management Account Management Reliable, dedicated, energetic, motivated, and resourceful customer service professional with over a decades experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building, and communication. WORK EXPERIENCEGateway Inc Newark Liberty Airport Newark, NJ 02/2018 PRESENT Customer Service Coordinator Promptly respond to escalated customer enquiries in person, via phone, or email. Responsible for managing a team of 9 customer service representatives. Allocate and schedule resources accordingly Assist customer service manager in scheduling and generating monthly reports Responsible daily hurdles Mentor new customer service representatives Responsible for quarterly training for customer service personnel Lease with airport security and TSA as necessary. Energy Service Project Newark, NJ 07/2001 - 09/2017 Project Associate Transported materials to the project area using delivery trucks and ensure the timely arrival of the products. Bid with suppliers on an annual basis for cost-effective materials to utilize for the installation of solar projects. Collaborated with project manager and a team of 10+ to streamline deliveries and maximize productivity. Assign 8 Solar Technicians to inspect installation sites & report back on status updates and client feedback. Monitored project timelines to ensure deadlines were met by following up with key project leads & updating Project Manager. Source outside consultants to perform necessary functions required to meet clients needs. Discuss upcoming action plans and address current concerns with stakeholders monthly. Monitored budget to ensure resources were used efficiently and reduced costs when needed. Demonstrated commitment to clients needs and confidentiality by securing all documents including personal information. Processed cash and check payments by transferring receipts of payments to the accounting department.Ministry of Energy Accra, Ghana 01/1998 - 04/2001 Customer Service SpecialistUsed strong communication skills to collaborate with team members to ensure efficient service. Updated and tracked contact information for employees, suppliers, and customers for accurate records. Coordinated conferences by completing conference registrations & arranging travel for 6 employees. Distributed mail to various depts. on behalf of the Minister and Deputy Minister of Energy Attended workshops to improve technical and organizational skills for professional development. Received delegations and scheduled meetings and appointments with highly profiled officials. Compiled data reports & filed incoming and outgoing mail to ensure accurate delivery of information. Proofread and edited documents to ensure proper spelling and grammar in accordance with company policy. Coordinated conferences by completing conference registrations & arranging travel for 6 employees. Distributed mail to various depts. on behalf of the Minister and Deputy Minister of Energy Attended workshops to improve technical and organizational skills for professional development. Received delegations and scheduled meetings and appointments with highly profiled officials. Compiled data reports & filed incoming and outgoing mail to ensure accurate delivery of information. Proofread and edited documents to ensure proper spelling and grammar in accordance with company policy. Coordinated the repair and maintenance of office supplies and equipment bi-weekly. EDUCATIONRutgers Business School Newark, NJBachelor of Science Supply Chain Management, May 2020 PROFESSIONAL SKILLS Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides). Quick adaptability to new environment and curiosity to learn and develop new skills/knowledge. Strong analytical skills, including the ability to problem solve to make value-added control recommendations. Excellent communication skills with a focus on team building and customer relations. Outstanding organizational, multitasking, and problem-solving abilities. LANGUAGE COMPETENCIES English: native language French: intermediate |
