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Front Desk Customer Service Resume Jerse...
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Title Front Desk Customer Service
Target Location US-NJ-Jersey City
Email Available with paid plan
Phone Available with paid plan
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Jersey City, New Jersey 07307-3103PHONE NUMBER AVAILABLEEMAIL AVAILABLECandidate's Name
OBJECTIVE I am looking forward to utilize my experience, skills and ideas with a company to develop company programs to benefit them, their employees, guests and vendors.SKILLS & ABILITIES - In security for over three decades- AED/CPR certified for over a decade (used once)- Basic First Aid certified (studying medical on my own for 5 years)- Worked with vendor to add layers of security to last companyEXPERIENCE PLEASE SE ATTACHED WORK HISTORYEDUCATION BLOOMFIELD COLLEGE BLOOMFIELD, NJIntroduction to Criminal Justice: passed the courseInternational Correspondence School  Private Investigator passed courseVARIOUS TRAINING COURSES- AED/CPR Certified 2022- Basic First Aid Certified 2022- Active Shooter Training Course 2016- Security Essentials for the Front Desk Professional 2003- Bombs, Arson & HazMat Training Course 1992- Professional Security Bureau Security Officer Training 1991COMMUNICATION Annually, I trained employees into Floor Wardens.LEADERSHIP In 2004, I was responsible for police details during terror threats against the bank.REFERENCES REFERENCE UPON REQUESTCandidate's Name
121 Hague Street 2nd Fl Jersey City, NJ 07307PHONE NUMBER AVAILABLEWork HistoryNutley High School: Graduated 06/1989 Business Honors transcript and diploma available upon requestBloomfield College: Introduction to Criminal Justice passed course 05/15/93 Grade A- transcript available upon requestInternational Correspondence School: Private Investigator passed 10/28/98 Grade 83 Diploma and transcript available upon requestNutley Auxiliary Police: 1990-1992 certificates available upon request Fundamentals of Radiological Monitoring Course 03/04/91 Successful Completion of the Auxiliary police Training Course 03/25/91 Patrolled town on foot and in vehicle. Handled sporting events, parades and other special events.Belleville Fire Department Arson, HazMat & Bombs Course: 05/21/92 certificate available upon requestSecurity Essentials for the Front Desk Professional: 12/16/03 certificate available upon requestGun For Hire Active Shooter Course: 08/17/2016 certificate available upon requestProfessional Security Bureau: Training Course 05/29/91 passed company training course certificate available upon requestFor work history, report writing and maintaining logs was done where applied. Customer Service with all whom entered my areas was paramount. Calling for assistance or radio issues was done as needed.Statewide Security Service: 1992-1992 Condominium Complex. Hospital Overnight Supervisor Confirmed access to visitors. Toured grounds. Supervised overnight shift. Responded to calls. Patrolled grounds and buildings. Assisted restraining patients. Responded to emergency calls. Monitored video monitors.Effective Security Systems: 1992-1994 Distribution Warehouse. Office Complex. Foot and vehicle patrols. Drive to off-site location and payroll building. Morse tours. Verify shipments and receiving orders. Check employees leaving warehouse. Operate switchboard. Hold and release employee packages. Collar trailers in receiving side. Break seals on receiving trailers. Count items with employees in receiving.American Protective Services: 1994-1997 Hostile Takeover. Office building. Main entrance checking identification. Patrol parking lots. Vehicle post at entrance. Move from HQ to off-site complex. Random spot checks. Main entrance desk operations. Check-in visitors.SOS Security Services Inc.: 1997-2004 Office building. Financial center. Switched security company while at APS site. Posted at entrance security desk. Announce visitors. Check property. Check parking lot. Tour HQ looking for safety issues.Valley National Bank: 2004-2021 Security Supervisor. Physical Security Manager Responsible for fire, burglar and Halon/FM-200 suppression systems. Camera systems. Life safety issues. Security vendors. Fire Inspector escorts when requested. Co-owner of the AED/CPR Program Code Blue. I created the interim training program between certification training courses (this was not accepted as it was felt it was up to the vendor to address). Tasked with Active Shooter Protocols. Was in information gathering process until Covid-19 hit. Responded when necessary to after-hours alarms. Involved with three stalker incidents. Investigate property damage/incidents. Provide video and stills for slip/trip/falls to insurance or HR. Provided authorized video or video stills for law enforcement investigations. Responded to medical issues. Investigated unlawful dumping issues. Arranged nest moves and was onsite for transport. Work with vendor adding security systems to locations. Monitor civil unrest incidents working with vendor. Scheduled Police Officers and Security Officers for various details.Security Supervisor Responsibilities. Walked buildings I was assigned to make sure all was safe. Report issues found. Oversee Security Officers onsite. Assist driver for President. Entrance post manned. Employees accessed reader at desk. I verified access. Issued temporary access card after verifying status if not on them. Various security functions.AED/CPR certifiedBasic First-Aid certifiedStop the Bleed certification is neededSORA certification is needed

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