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Customer Service SupervisorClover, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectivesWork ExperienceSupervisorIQOR - Charlotte, NCOctober 2008 to PresentCoach employees in developing and achieving individual performance goals. Provide quality feedback by listening to calls, develop and implement data-based solutions in a timely manner, led regular stand-up meetings, events and continuous improvement projects with measurable goals. Supervised production schedules, production quality, develop and maintain strong and clear communications and rapport with management team.Shift RX SupervisorCVS - Fort Mill, SCMarch 2017 to July 2021Organized and maintained employee placement to steady flow, and an effectively run shift. Effectively partnered with Store Manager on setting and controlling store budget and expenses. Responsible for managing cash handling procedures and effectively resolve customer service issues. Fine Jewelry Sales AssociateMacys - Pineville, NCNovember 2013 to December 2016Met incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request.Listened to customers' needs and preferences to accurate advice on what item to purchase. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner and answered incoming calls with knowledgeable responses. Maintained up to date knowledge of customer buyinghabits.Quality TechnicianQA Technician Corporation - York, SCDecember 2004 to October 2008departments on components to make sure they meet customer requirements. Made boundary samples for components that were not meeting with the customer demands and consulted with engineers, supervisors and managers on quality product. EducationHigh School DiplomaChester Senior HighBachelor of Science in Health Care ManagementAshworth College - Norcross, GASkills Team Member Shift Lead Key Holder Pharmacy Technician Experience Quality Assurance Store Management Experience Insurance Sales Cold Calling Salesforce Warehouse experience SAP Shift Supervisor Remotely (2 years)Certifications and LicensesLife InsuranceNovember 2019 to November 2022Additional InformationPharmacy Technician |