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Click here or scroll down to respond to this candidateCandidate's Name
Laurel, MD Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLEDispatchRetail Business ServicesMonitors alarms.Call the facility to make sure everything is ok.Dispatch Police or Fire Department, if needed to.Remotely disarmed and armed an alarm.Assign pin codesAnswer calls, verify codes and to put the alarm on testCustomer Account SpecialistDRB/ Unitec - Elkridge, MDAugust 2022 to PresentReceiving and maintaining merchant information to ensure proper routing of credit card funds for customers.Working directly with customers to coordinate obtaining the merchant information in alignment with the implementation/project timeline.Serves a primary customer contact for set-up and loading of merchant information to payment kiosk hardware.Configure kiosk modem.Manage and communicate modems ship dates to key stakeholders.Contact Distributors to ensure customers receive merchant set-up information for credit card option.Build and test parameter files for multiple platforms for credit card processors to ensure compatibility of Unitec software.Collaborate with Repair Engineering, Marketing, Sales and Production Departments to resolve technical issues.Maintain 100% accuracy of all merchant information without loss funds.Provide backup support to order entry area as needed.Security and AnalysisU.S Department of Defense - Washington, DCMay 2018 to August 2019Taking in-bound calls and answering questionsPerforming outbound calls to verify the authenticity or received documentsUtilize standard technology such as computer, telephone, email, and web browser to complete work taskComplete basic data entry in the computer terminal related to phone inquiries such as clicking buttons to confirm answerConducting background checksIssuing proper credentials to gain access in the facilityReviewing police reports and make corrections, if it's necessarySecurity AssistantU.S Department of Defense - Indian Head, MD November 2017 to May 2018Conducting background checks on individuals that are trying to enter the facilityTaking in-bound calls and answering questions with appropriate pre-scripted responsesPerforming outbound calls to verify the authenticity of received documentsutilize standard technology such as computer, telephone, email, and web browser to complete work tasksComplete data entry in computer terminal related to phone inquiriesPolice SergeantU. S Department of Defense - Washington, DC November 2015 to November 2017Leads a team of Police Officers and other administrative staff.Directs day-to-day lead and non-lead policing assignments.Assigns, distributes, reviews, approves and disapproves employees' assignments.Monitors and reviews the status/progress of the work and makes workload adjustments to ensure the workload is balanced.Determines whether situations are criminal or civil and takes appropriate legal steps for each crime committed.Interviews witnesses and other persons involved, determines whether facts warrant an arrest or lesser action.Advises individuals of their rights and protects the constitutional and civil rights or persons.Conducts investigations, prisoner transport, patient search and recovery.Seeks, detects, seizes and protects evidence and witnesses at the scene of an incident.Intervenes when necessary to de-escalate situations and determines when and how much force must be applied.Provides and/or coordinates staff training during shift briefing or designated training days.Ensures instruction on work sequence, procedures, methods and deadlines are met.Monitors and operate CCTVPolice OfficerU. S Department of Defense - Washington, DC November 2013 to November 2015Enforces Federal and District of Columbia laws and regulations, and enforces USCP rules and regulations relating to law enforcement.Physically protects the U.S. military base (buildings and grounds), Members of Congress, visitors, and staff from threats of crime and disruption; preserves law and order; and serves as a deterrent to crime and other violations of laws, rules, and regulations.Takes charge of accidents and crime scenes, restricting access to crime scenes; observes, stops, and questions suspicious persons.Prepares reports and testifies in court.Performs protective services, safeguards Federally-owned buildings and property, and protects government equipment and property.Police OfficerU. S Department of Defense - Norfolk, VA September 2008 to November 2013Enforces Federal and Virginia laws and regulations, and enforces USCP rules and regulations relating to law enforcement.Physically protects the U.S. Capitol complex (buildings and grounds), Members of Congress, visitors, and staff from threats of crime and disruption; preserves law and order; and serves as a deterrent to crime and other violations of laws, rules, and regulations.Takes charge of accidents and crime scenes, restricting access to crime scenes; observes, stops, and questions suspicious persons.Prepares reports and testifies in court.Performs protective services, safeguards Federally-owned buildings and property, and protects, government equipment and property.Conduct anti-terrorism measuresMember Service RepresentativeNavy Federal Credit Union - Chesapeake, VAAugust 2005 to May 2006Analyze, research, and resolve problems and discrepancies related to member accounts/loansAssist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applicationsCounsel current and prospective members about Navy Federal's products and servicesEnsure cash and other negotiable instruments are handled properlyIdentify opportunities to cross service products and increase product penetrationPerform platform-banking functionsUnderstand and comply with federal and other regulations relating to financial products and servicesMay assist with Branch Office vault opening, closing and balancing proceduresPerform other duties as assignedWaitressOlive Garden - Chesapeake, VAApril 2004 to August 2005Responsible for table service in the community dining roomsAssists in maintaining a high level of customer service for our residents and their guestsSets tables and maintains workstations in proper orderTakes orders, provides service and requested items both graciously and courteouslyClears dishes from tables during and after meal serviceAnswers pertinent questions about menu itemsKeep work areas clean and orderlyMaintain neat and clean appearance and practice good personal hygieneComplete opening and/or closing side work in a timely mannerEducationHigh school diplomaPampanga High School - San FernandoJune 1990 to April 1994SkillsSystem AdministrationLoss PreventionPricingTraining & DevelopmentSecurityProgram ManagementDoD ExperienceWriting SkillsCCTVTelecommunicationSurveillanceLaw EnforcementHelp DeskIntelligence ExperienceTypingInformation Security Quality AssuranceProject ManagementActive DirectorySupervising Experience |
