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Alpharetta, GA  PHONE NUMBER AVAILABLE  EMAIL AVAILABLECREATIVE AUTOMATION PROCESS ENGINEERSenior Business Analyst  Compliance Officer  Senior Process Engineer  Automation ArchitectProcess Improvement  Customer Engagement  Team Leadership  System Design & AnalysisEnhanced Efficiency  Improved Compatibility  Optimized Operations  Resolved IssuesPractical Electronic Engineer  Automated Reports  Streamlined Coding  Developed ModulesWORK EXPERIENCEAMDOCS Inc. 1999 - presentATT Managed Services 2022 - PresentOrganized and directed critical production scheduling activities for overall operation success.Guided compliance initiatives addressing security vulnerabilities and SPI scans.SLA Reporting Unit 2014 - 2022Developed reference modules for VBA logic storage, SLA thresholds, and formulations.Converted Unix shell script logic to Visual Basic, streamlining coding.Enhanced efficiency by creating SLA automation, including 'self-fetch'.Improved compatibility by transforming Unix PLSQL queries to Windows BI.Business Analyst, ATT Managed Services 2008 - 2014Oversaw test products in software development.Served as the primary customer-facing contact for new AR and Collections projects.Acted as the main contact for customers' compliance.Business Analyst, Sprint-Nextel 1999 - 2008Manager and production support lead of Amdocs AR & Collections module (including APIs, data layers etc.).Lead designer of the AR & Collections module End of Days job schedules.Point of contact with the customers IT unit.Point of contact with the customers GL reference setup.Spearheaded the crucial task of scoping activities for Amdocs' Accounts Receivable (AR) and Collections module.Served as point of contact for pre-production AR and collections, including estimates, analysis, design, etc.Prior Experience: AMDOCS Inc, Manager and Production Support LeadEDUCATIONBachelor of Science, High-Level Programming Sivan Computers; Tel-AvivTECHNOLOGIES & CERTIFICATIONSTechnologies: Oracle Database, Power BI, SAP BusinessObjectsCertifications: Practical Electronic Engineer in Communication