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Click here or scroll down to respond to this candidateTJCandidate's Name
EMAIL AVAILABLE / EMAIL AVAILABLEStreet Address Copper Ridge Dr. Apt 201Baltimore, MD Street Address
PHONE NUMBER AVAILABLEKNOWLEDGE, SKILLS AND ABILITIESOver 20 years of proficiency in a variety of computer software, 8 years in Management in the legal industry, customer service and 6 years of experience in cash management.Ability to work in a team environment by maintaining positive, productive relationships with co-workers.Ability to adapt to changing situations, flexibility, high motivation, and sense ofurgency. Ability to solve problems. Possesses excellent oral communication skills by being able to clearly present informationthrough the spoken word in positive and negative circumstances. Possesses working knowledge of account services to facilitate job scheduling. Possesses ability to comprehend written and verbal instructions from customers and effectivelytranslate to site resources. Possesses ability to resolve customer related issues. Good organizational skills Ability to effectively set goals, lead and train employees Good technical skills and ability to use complex machinery.EducationBurke High SchoolEMC EnterpriseUrban StrategiesSummaryDevelops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. Building relationships with the customer and a high degree of customer interface. Responsible for 7-12 employees at my site. Accountable for the daily operations and acts as a go to person for team by reporting and escalating facility related issues to assigned leadership; assists in maintaining acceptable profit levels and ensures that customer service level expectations are met. I am responsible for performing the contracted office services including copy services, courier services, managed print services, hospitality, imaging, mail and receptions services.experienceRicoh /Lanier Tucker, GA / DC/MD/VA 2002- PresentAssistant Site Manager/Site Manger 2/ Site Manager 1/ Supervisor /Floater/ Cash-AR Collector/ Lead Coordinator Routinely demonstrates and creates a helpful and positive work culture. Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Effective implementation and management of RICOH Service Excellence. Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies. Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company. Meets quality and deadline standards by the effective use of job scheduling practices. Provides training on workflow and machine operations when necessary. Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance. Increases employee retention by achieving turnover and average tenure goals. Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work. Improves quality of operations and improves consistency by implementing company performance and operation procedures. Ensures that location is properly staffed by matching employee skills and equipment with production demands. Motivates employees and recognizes their accomplishments in a timely manner. Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality. Completes site reports and other paperwork as necessary. Supporting the daily operations for all contracted services at customer accounts within a geographical area. Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. Assists with onboarding new team members and cross training peers Assists with the development of Site Procedure Guides and routinely inspects Site Procedures Guide for accuracy and compliance. Knowledgeable of all contracted services within assigned customer account. Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. Creates and maintains a customer-focused environment. Ensures payroll accuracy by overseeing and correcting all time clock punches. |
