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Click here or scroll down to respond to this candidateTWCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Cowpens, SC Street Address
I would also like to mention I was formally a member of The Greater Spartanburg Optimist Club 2003-2006, received the most award Optimist of The Year. I am a survivor of Breast Cancer x 6 years, Domestic Violence Survivor as well. This is where my heart lies and I know my experience and expertise's through the years would make me a very valuable asset to Cherokee County. I am compassionate in serving and supporting victims and witnesses of crimes. Adept knowledge of victim rights, community resources and referral services. Supported and guided individuals through their trauma. Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working eectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every individual a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating our counties growth. Ambitious, career-focused job seeker, anxious to obtain the Victim Advocate position to help launch career while achieving our counties goals. Motivated professional oering years of expertise while adding value to any organization in need of great collaboration, interpersonal and multitasking abilities. In my many facets of the medical eld, customer service I have encountered people with so many individual needs. Having a title doesn't mean that is all you do but I wear many hats counseling, advising, representing individuals that have ask me for help with domestic violence cases, support and knowledge to those individuals that I have researched on my time the role of being a victim's advocate. Complaint ResolutionLead GenerationCoordinationReading ComprehensionLetter and Memo CompositionCall ManagementCreative Problem SolvingMulti-Task ManagementTeam DevelopmentData EntryReport CreationDocumentationGrammarSta TrainingMicrosoft PowerPointComputer ProciencyCalendaringRetail Sales Customer ServiceProofreadingProject Management AbilitiesClient RelationsClerical SupportHigh-Energy AttitudePaperwork ProcessingResearchProfessional Telephone DemeanorCustomer RelationsOce Equipment ProciencyAdministrative SupportConict MediationBusiness Development UnderstandingCritical ThinkingSchedulingReport TranscriptionReport GenerationMicrosoft OutlookMinute TakingAppointment SchedulingAdaptive Team PlayerCustomer ServiceActive ListeningCourteous DemeanorProduct EducationData CollectionFilingPrioritizationCustomer ConsultingSummarySkillsRetail MarketingReport PreparationStock ManagementProblem-Solving AbilitiesPromotional SupportIn-Store SupportKinsmith Finance Spartanburg, SCCustomer Service Representative03/2023 - CurrentPromoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and eectively diused tense situations.Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Consulted with customers to resolve service and billing issues. Set up and activated customer accounts.Asked probing questions to determine service needs and accurately input information into electronic systems.Escalated customer concerns, issues and requirements to supervisors for immediate rectication.Educated customers on special pricing opportunities and company oerings.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Assisted customers with making payments or establishing payment plans to bring accounts current.Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.Upheld quality control policies and procedures to increase customer satisfaction.Fielded customer complaints and queries, fast-tracking for problem resolution.Used proven techniques to de-escalate angry customers during telephone interactions.Made outbound calls to obtain account information. Improved customer service wait times to mitigate complaints. Spartanburg ENT & SurgerySpartanburg, SCSurgery Scheduling Coordinator03/2022 - 12/2023Booked surgeries according to physician volume and maintained prompt turnaround times.Checked patient insurance and collected pre-authorizations from providers.Distributed treatment and procedural information to patients. Collaborated and established strong working relationships with physicians, supervisors and colleagues.ExperienceGathered current medical information and reviewed histories to gather details for surgeons.Worked with operating facilities to schedule procedures on behalf of the surgeons.Scheduled follow-up appointments as designated by physician. Coordinated work processes and routed paperwork to appropriate physicians and sta members.Located scheduling barriers and implemented appropriate solutions. Managed patient check-in and check-out procedures and processed payments.Answered telephones and directed calls to appropriate medical or adminstrative sta.Communicated with patients with compassion while keeping medical information private.Scheduled and conrmed patient appointments and consultations. Scheduled tests, lab work or x-rays for patients based on physician orders. Transmitted medical records and other correspondence by mail, e-mail, or fax.Adhered to HIPAA requirements to safeguard patient condentiality. Arranged hospital admissions for patients as required. Collaborated with multi-disciplinary sta to improve overall patient care and response times.Compiled and coded patient information or data in appropriate computer system.Interviewed patients to complete case histories and intake forms. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications. Completed relevant insurance and other claim forms. White Picket Fence Homecare Ganey,SCIn-Home Care Oce Manager02/2021 - 02/2022Managed oce inventory and placed new supply orders. Monitored payments due from clients and promptly contacted clients with past due payments.Maintained impeccable oce organization to support eciency, professionalism and performance objectives.Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records. Administered payroll and maintained proper documentation of employee personnel.Reviewed les and records to obtain information and respond to requests. Managed, scheduled and coordinated oce functions and activities for employees.Handled scheduling and managed timely and eective allocation of resources and calendars.Used judgment and initiative in handling condential matters and requests.Coded and entered daily invoices with in-house accounting software. Managed oce budget to handle inventory, postage and vendor services. Implemented and maintained company protocols to facilitate smooth daily activities.Coordinated oce activities and operations to secure eciency and compliance with company policies.Elevated customer satisfaction ratings by promptly resolving client and case issues.Trained and mentored administrative sta members in company policies, daily task execution and industry best practices.Sustained oce eciency by implementing and planning oce systems, equipment procurement and layouts.Automated oce operations for managing client correspondence, payment schedules and data communications.Interpreted and communicated work procedures and company policies to sta.Remained calm and professional in stressful circumstances and eectively diused tense situations.Resolved customer inquiries and complaints requiring management-level escalation.Delegated work to sta, setting priorities and goals. Reviewed completed work to verify consistency, quality and conformance. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Interviewed prospective employees and provided input to HR on hiring decisions.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned work and monitored performance of project personnel. Produced thorough, accurate and timely reports of project activities. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Evaluated individual and team business performance and identied opportunities for improvement.Planned and delivered training sessions to improve employee eectiveness and address areas of weakness.Comfort Keepers Home CareSpartanburg, SCHome Care Worker08/2019 - 02/2020Maintained clean and well-organized environment for client happiness and safety.Improved patient outlook and daily living through compassionate care. Developed strong and trusting rapport with patients to facilitate smooth, quality care.Aided with mobility and independence for disabled individuals and continually monitored safety.Supported bathing, dressing and personal care needs. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Drove clients to shop for groceries, attend doctor appointments and run errands.Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.Followed safe lifting and transferring techniques to transport residents. Created safe and positive living situations for clients by communicating with family and other sta about concerns or challenges. Encouraged residents to participate in activities of daily living to enhance personal dignity.Monitored vital signs and medication use, documenting variances and concerning responses.Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Worked closely with clinical sta to support therapeutic and behavioral plans.Westside Dermatology Spartanburg, SCNurse01/2014 - 06/2018With surgeries, Mohs surgeriesVitals, documentation, prescriptionsPrior authorizationsInjections, suture removalAssist with skin exams, biopsiesBlue light therapy, laser therapyAssist with Botox, Peels and llersPatient educationSchedule appointments, surgeries, proceduresTrain new sta as neededRecorded patient condition, vital signs, recovery progress and medication side eects.Administered medications, tracked dosages and documented patient conditions.Collected and documented vital signs to track current patient conditions. Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.Monitored sta performance and addressed issues.Enforced customer service standards and resolved customer problems to uphold quality service.Trained employees on additional job positions to maintain coverage of roles.Exercised good judgment and decision-making in escalating concerns and resolving issues.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Assigned tasks to associates to t skill levels and maximize team performance.Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.Led team meetings and one-on-one coaching sessions to continuously improve performance.Entered time and attendance logs in preparation for payroll. Leveraged leadership skills to identify deciencies and opportunities to improve policies, procedures and controls.Conducted quality, timely performance feedback and performance appraisals.Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Maintained adequate stang to meet objectives within budget. Minimized sta turnover through appropriate selection, orientation and training.Created training modules and documentation to train sta. Accomplished nancial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.Dr. CW Schupbach Charlotte, NCNurse02/2010 - 09/2013Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.Educated clients on skin care procedures and products. Educated clients on skin conditions, treatments and products to grow sales. Promoted skincare products to patients according to specic needs, boosting overall revenue.Answered multi-line phone, returned clients calls and scheduled appointments.Assisted with operational activities such as inventory control, loss prevention and compliance.Employed knowledge of products and services and top people skills to cultivate existing customer relationships and connect with new ones. Reviewed patient chart information before visit, ordered necessary laboratory tests, escorted patient to examination room, obtained vital signs and conducted interview to update records.Educated patients in regards to oce policies, medical procedure steps, recovery measures and medication instructions.Completed electronic documentation, prior insurance authorizations and scheduling of appointments for patients prescribed for diagnostic and therapeutic services from specialists.Coordinated computerized functions for automated prescriptions, patient medical records and laboratory information and trained other oce sta members in electronic operations.Prepared and administered vaccines, medications, controlled substances and narcotics as prescribed and sterilized and stored instruments, equipment and supplies.Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues. Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.White Oak Estates Assisted LivingSpartanburg, SCAssistant Director08/2003 - 02/2010Prepare a monthly calendar and newsletterCarry out listed activities for the residentsOn-call emergency contact 24x7 on a bi-weekly basis Managed schedules by completing work accurately and on time. Schedule all appointments - including tests and transportation Also assist the director in everyday activities with residents, resident's family, and employees.Cultivated and maintained relationships to promote positive work culture. Directed special projects and daily operations.Monitored team compliance with safety and health guidelines. Handled incoming and outgoing mail, email and faxes. Mentored new employees on industry practices and business operations. Supported work-life balance to improve sta morale. Oversaw recordkeeping and reporting eorts to satisfy document processing guidelines.Produced and distributed memos, newsletters and other forms of communication.Developed department performance goals and methods for achieving milestones.Established budgets and tracked expenses to drive operational eciency. Oversaw purchasing and inventory to retain physical assets. Built strong referral network to generate new business opportunities. Mary Black Gastroenterology AssociatesSpartanburg, South CarolinaNursing08/2000 - 08/2003Put patients in rooms and took vitalsGave patients urea breath tests, hepatitis c, teachings, and phlebotomies Answered nursing phone callsCalled patients with labs, x-rays, and pathology results Assisted in scheduling patients for procedures/tests and going over preps Prior Authorizations for patients procedures and/or tests Assisted front oce when needed.Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.Assessed vitals and noted medical information to report changes to nursing sta and physicians.Engaged with patient family and friends to provide courteous visit experience.Recorded patient conditions and vital signs before and after medical operations.Spartanburg Community College Spartanburg, SCDiploma Practical Nursing in Nursing08/19941994 - Honor RollAwarded grant through SCCAdditional Coursework in Psychology and SociologyCompleted Phlebotomy Course Certied3.50 GPAGaney Senior High School Ganey, SCHigh School Diploma06/1990Participated in Medical Explorers Club 1988Captain of Color Guard 1989-1990Forward for [East Junior High Basketball Team Eagles 1986-1987 Participated in Honors Art 1989-1990With my experience in working with all facets of medical, social and advocacy areas, volunteering complemented by my dedication's provide assistance to individuals in need, believing I could go above and beyond of what you would expect out of an employee. I would like the opportunity to discuss the position in further detail. Thank you for your consideration.Education and TrainingAdditional Information |
