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PHONE NUMBER AVAILABLE EMAIL AVAILABLEHolistic Well-being LeaderArticulate, visionary, innovative Leader with over fourteen years in leadership and sixteen yearsexperience with mental health services. Effective Counselor and Therapist for sixteen years.Successfully increased consumer participation by 95% through implementation of groups, wraparound and family engagement programs. Supervised and monitored programs such as Treatment for Alcoholand Narcotic Dependency S.T.A.N.D Juvenile Justice Program, Detroit Wayne Integrated HealthNetwork School Based Program, Project Resilience Childrens program, and Casey Life Skills Program.Proficient in articulating Agencies missions to the community stakeholders and other agencies to solicittheir support in achieving the goals of the Agency. Encompass expertise to increase staff and clinicalteam knowledge and focus toward Agency compliance by launching meetings to provide updates, also encourage group decision making. Qualified to provide staff trainings on Policy and Procedures, MissionStatements, Treatment Planning, Child & Adolescent Functional Assessment Scale (CAFAS); Preschool& Early Childhood Functional Assessment Scales (PECFAS); Trauma Informed Care, Crisis Prevention(CPI); Counseling Techniques. Proven skills in designing tools to evaluate programs related to motivationmotivation and life enhancement techniques. Experienced in crisis intervention, managing emergencies.Specialized interviewer, assessor, composed in hostile and aggressive situations, create a calmatmosphere for clients and staff in stressful situations. Skillful in coaching and motivating others tosucceed. Trailblazer in engaging and maintain relationships with clients, families, staff, community, andpartners. Skilled in building collaborative partners with the community, and other service providers tocreate sustainable growth in every aspect of the department. A strategic leader evaluating progress byusing tools to measure outcomes to determine the best course of action that will produce success.Experienced with drafting and monitoring program budget. Proficient with creating program and staffprocedures and protocols.Data-Driven Leader Result Oriented Astute financial planner MHWIN System DASH System Functional Assessment System Wraparound, Home Based & Family Centered Person Centered Plan of Service Pioneered Process & Procedure Consumer Care & Treatment Parent Counseling Techniques: Cognitive Behavioral Therapy (CBT), Preschool and Early Childhood Assessment Scale (PECFAS), Child and Adolescent Functional Assessment Scale (CAFAS) Psychosocial Assessment Motivational Speaker Home/School/Community Relations Staff Hiring Team Development Trauma Informed Trainer Cross Culture Counseling Motivational Speaker Coaching, Team Building Customer Service Appointment Scheduler, Billing Representative.HIGHLIGHTSKnowledge of child and adolescent development stages, parent-child attachment, maternal child health and dynamics of child abuse and neglect.Knowledge of State and Wayne County Policies and Procedures related to consumer care and treatment.Skilled and experienced in working with severely emotionally disturbed (SED) children and adolescence.Skillful in interviewing, assessing and dealing with hostile and aggressive consumers in stressful situations.Scheduled appointmentsSkillful in team building, creating and implementing protocols and processes.Knowledge of creating and monitoring program budget.Knowledge in preparing memorandum of understanding (MOU).Knowledge in drafting grant proposals.Skilled in providing in-service and community trainings.Skilled in building collaborative partnerships.Skilled in building strong effective teams.PROFESSIONAL SKILLS & EXPERIENCEUnit Clinical Program ManagerVista Maria June 2019 - October 2021 Dearborn Heights MIOperate in accordance with the Agencys mission statement, policies and procedures, professional code of ethics, State of Michigan licensing, contracts, funding and COA standard; responsible for primary leadership and daily operations of the residential care unit creating a state of the arts residential program and therapeutic environment by providing direct supervision to supervisory, Residential and other assigned staff. Attend and facilitate internal and external meetings plus committees.Supervised the functioning of the Residence milieu, individual staff assigned and client responses to their activities on a daily basis, taking immediate steps to remedy situations which are below the standards established for the residential program and opportunities to continuously improve resident care.Maintain expert status and provide meaningful briefing/debriefing for Supervisors, Therapists, Team Leaders and Floor Staff to facilitate and ensure their functioning, behaving and operating consistently, in an informed manner, with clinical approaches and training requirements in the Residence, at School and off-campus while attending to the needs of clients.Participate in Treatment Planning Meetings, being responsible to provide input into treatment and implementation planning strategiesDevelop and maintain a working knowledge of all fiscal issues that relate to the Residence area, and implement all procedures as required. Demonstrate ability to identify potential cost-saving measures to maintain budget alignment.Complete Job Performance Evaluations for each staff person in their respective department on an annual basis. This is in addition to new staff evaluations and remedial evaluations. All job evaluations are to be forwarded to the Director of Residential Services for approval.Create and retain an effective, team-oriented unit workforce including hiring and scheduling of unit personnel.Responsible for training, development, and coaching of Supervisors and Residential Staff to enhance service delivery by providing supervision and on-the-job training.Assist Director of Residential Programs with quality assurance efforts, strategic and annual planning process and implementation and monitoring of those plans i.e. assuring current treatment outcomes align with programs annual plansReview, monitor and endorse payroll reports, small item purchase requisitions, and petty cash disbursements and reimbursements prepared by supervisor.Program Clinical ManagerNew Center Community Services 2011-2019 Detroit, MIOperated as departmental head of programmatic supervision over Outpatient, Home-Based, Intake, and School-Based Programs. Monitored oversight, overall performance, and quality management. Developed and monitored activity reports and other performance data to measure productivity and goal achievements. Provided guidance and leadership through management performance metrics and measuring reports to determine process for improvement. Proactively assessed areas of consumers treatment plan goals not being accomplished to determine and collaborated with staff to remediate treatment and performance deficiency. Primary responsibilities included staff consumer contact compliance, coordination of day to day operations of programs for ensuring operational efficiency and accuracy. Identified, developed, and implemented internal and external reporting needs. Provided consultation and guidance to staff in addressing consumers crisis intervention, and emergencies to guarantee reduction of recidivism and adherence to professional standards, and policies. Interoperated, trained and distributed agency policy, procedures, and standards as well as monitor the adherence of. Ensured self and staff compliance with the agency and department policies and procedures, union agreement, and HIPPA compliance laws was adhered to. Developed unit protocols and procedures as well as enforced compliance. Scheduled and facilitated clinical and team meetings. Provided staff and employee educational training overviews of agencys adult and childrens programs, to eradicate working in siloes too encourage agency teamwork. Completed and reviewed performance standards along with competency evaluations, managed and reviewed employees and team performance. Maintained a work environment that provided maximum safety and health. Enforced and assured respect, and sensitivity to the needs and rights of others, including those with different cultural, racial, sexual or ethnic differences. Managed and tracked programs progress on a continuum. Provided new employee and intern orientations and trainings. Conducted In-service training, coaching, and counseling and provided motivation to staff. Investigated consumer and staff complaints or performance concerns. Provided crisis intervention with consumers/families, handled difficult situations, and created a workable plan of action/crisis plan. Conducted ongoing program processes reviews for improvement on the unit. Developed program goals, measuring tools and consumer evaluations to measure outcomes. Supervised and monitored budgets and grant programs. Utilized Evolv electronic system for charting, monitoring and auditing consumers medical records and staff productivity. Participated in hiring process of qualified and credentialed staff, consistent with agency policy and standards. Identified essential functions, competencies knowledge, skills and ability requirements. Represented unit/department and Agency at internal and external meetings plus committees.Conducted supervisory monitoring, reviewed clinical competence via case record review and observance of employee and group facilitation/sessions.Approved leave-time, completed and reviewed payroll (E-Time) (Paycom).Utilized CAFAS scores to measure consumers outcomes, and overall effectiveness of treatment.CAFAS and PECFAS Trainer, Provided Initial and Booster Trainings to staff and other agencies.Coordinated and Monitored Children and Adolescent Groups.Coordinated and completed consumers MCPN, and program transfers.Facilitated and conducted weekly I-Team Meetings.Coordinated, planned, and directed the clinical services provided to consumers and their families, including Person Centered Treatment Planning and therapeutic support.Reviewed Treatment Plans to assure person centered treatment and goals/objectives were clear, measurable and obtainable.Reviewed and audited clinical file to assure agency compliance.Carried crisis phone to provide crisis screening for adults and children.Created memorandum of understanding (MOU), assured MOU was followed and renewed upon expiration date.Draft grant proposal and budget, prepared quarterly reports.Managed grant programs and budget, created evaluation to assess and monitor program outcomes, monitored budget to assure sustainability of program.Created and monitored home based and outpatient program budged.Trained School Base staff to implement strength-based treatment, with a person centeredapproach with students.Provided Trauma informed trainings to school official(s) along with positive ways to address behaviors that could lead to suspensions, or disruption in classroom settings.Collaborated with school principals and teacher(s) to evaluate outcomes and implement services to improve student behaviors to decrees suspensions.Supervised and trained Interns, provided ongoing supervision.Acted as liaison to build collaborative partnerships with the community, schools, faith-based establishments, stakeholders and community mental health provider partners.Professional Mental Health Worker/ Team LeaderNew Center Community Mental Health Services 2007-2011 Detroit, MIProvided ongoing support to the Program Manger. Assisted Program Manager with developing, implementing, and evaluating the program. Conducted and facilitated biweekly staff meetings. Reviewed and audited client files. Provided consultation and guidance to staff in addressing client management, crisis intervention, and emergencies to insure adherence to professional standards and policies. Provided individual and family counseling, and therapeutic crisis intervention. Prepared treatment plans, discharged plans and follow-up care. Conducted home and school visits. Facilitated and manage group sessions. Maintained accurate documentations as well as insured compliance with HIPPA. Collected data through client interviews, case history, observational techniques; evaluated data to identify causes or problems and to determine proper therapeutic approach or to determine appropriate referrals to outside specialists. Assisted clients with developing treatment goals. Utilize NICLIS system for charting and maintaining client records. Assisted Clients with access to community resources, including locating recreational activities, housing, food, clothing, school programs, vocational opportunities, or services, and with making contact with social supportive networks. Maintained accurate and updated records and files. Completed client Intakes and screening to determine program entry or if clients met the criteria for entering the program.INTERNSHIP/VOLUNTEER WORKCrisis CounselorGeorge Washington Carver Academy 2020-Present Highland Park, MIChaplainChildren Hospital of Michigan /Sinai Grace Hospital 2002-2012 Detroit, MICounselor / TherapistSouth Africa Union Bible Institute 2004/2005 South AfricaCounselorTransitional Of Prisoners (TOPS) 2001-2002 Detroit, MIEDUCATIONBachelors of ScienceMay 2024 Expected Graduation DateCincinnati College of Mortuary ScienceMajor: funeral DirectorMaster of Business AdministrationMay 2011Phoenix University, Southfield MIMajor: Business Administration with a Concentration in Technology ManagementCertified ChaplainMay 2006Childrens of Michigan Hospital/Sinai Grace Hospital, Detroit MIMasters of ArtsMay 2003Ashland University/ Seminary, Ashland OHMajor: CounselingBachelors of ArtsMay 1999William Tyndale College, Farmington Hills MIMajor: PsychologyLICENSESLimited License Practical Counselor (L.L.P.C)May 2003Chauffeur LicenseMinistry Ordination LicenseCOMPUTER SKILLSSoftware: Word, PowerPoint, Excel, and Publisher.Systems: MH-WIN, MISACWIS, DASH, NICLIS, EVOLV, PAYCOM system |
