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Title Customer Service Technician
Target Location US-NY-New York
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Day: PHONE NUMBER AVAILABLE, Evening: PHONE NUMBER AVAILABLEEMAIL AVAILABLEAdaptable, resilient, and dependable worker with significant experience in library services support in the private sector and the federal government. Proficiency spans physical collection work, online document retrieval, and administrative tasks.Skills OCLC Cataloging Tools (WorldShare, Connexion) Microsoft Office Suite, including Word, Excel,Outlook and Teams Databases, including PubMed, EBSCO, WorldCat, EPAs NSCEP Binding software Lars/Library, Compu System II,Barcode Electronic Standard internet browsers, including Chrome RightNow, Parature Customer Service Tools Adobe Reader for Microfiche, Microfilm scans Audio-Visual Equipment, NEC ComputerProjector FEDLINK Teleconference series for the librarytechnician Professional Management Skills for Assistant Professional Communication Techniques Professional Office Administration Certificate of Appreciation for Excellent WorkExperienceOCTOBER 2007 - MARCH 2021Information Specialist II / Environmental Protection Agency (EPA) Headquarters and Chemical Libraries, Washington, DCASRC Federal Professional Services (AFPS) (contractor) - Feb. 2020 - Mar. 2021 Arctic Slope Mission Services (ASMS) (contractor) - Feb. 2017 - Feb. 2020 ASRC Primus (contractor) - Sept. 2011 - Feb. 2017ASRC Management Services (contractor) - Oct. 2007 - Sept. 2011 Promoted from temporary position (below) to permanent position, October 2007 Perform copy cataloging for the EPA Headquarters & Chemical Libraries document collections with OCLC WorldShare (& formerly OCLC Connexion) software. Prepare library materials for binding and labeling, then process and shelve library materials according to library guidelines. Maintain and process material dispersal lists for unwanted library materials. Compile and report weekly statistics for management team. Conduct annual inventory of physical library material. Identify, examine, and evaluate publications. Provide basic reference support via phone, online, and in person, as needed. Search and retrieve hard to find publications for patrons, often of a specialized nature, using a wide variety of published and unpublished resources. Assist with circulation duties and maintaining the physical library collection on site. Cross-train peers in document processing and shelving. Staffed the library service desk and responded to patron inquiries with digital chat service. Processed and fulfilled interlibrary loan requests. Prepared acquisition orders from the EPA National Service Center for Environmental Publications (NSCEP). Copied articles for interlibrary loans and processed overdue interlibrary loans. 1JUNE 2006  OCTOBER 2006 (TEMPORARY EMPLOYEE)Library Technician / EPA Headquarters and Chemical Libraries, Washington, DC InfoCurrent Information Management Staffing Services Staffed the circulation desk. Processed cataloged materials, then bound, labeled, and shelved materials as needed. Copied articles for interlibrary loans and processed book interlibrary loans. DECEMBER 2002  MAY 2006Library Technician / Library of Congress - Congressional Research Service, Washington, DC InfoCurrent Information Management Staffing Services Assisted in daily reports for issues including law, economics, and foreign, public administration. Provided reference services for interns and legislative staff. Cataloged daily distribution of limited memos.JANUARY 2000  FEBUARY 2002Library & Media Service Technician / Washington Hospital Center, Washington, DC Provided circulation functions within the WHC Health Science Library and Learning Resource Center, part of the National Rehabilitation Center. Provided medical and general research in the absence of the librarian. Collected copied articles for interlibrary loans. Registered, discharged, and added new library users. Scheduled the use of audio-visual equipment.MAY 1999  JUNE 1999Legal Library Clerk / Kirkland & Ellis / Hogan & Hartson Law Firms, Washington, DC Collected material data for billing, daily claims, and implemented on-line claim tracking system. Provided bibliographic maintenance in Westlaw and Lexis/Nexis systems. AUGUST 1994  JULY 1999Library Clerk, Binding & Reference Technician / LABAT-ANDERSON, Inc., Census Bureau Library & EPA INFOTERRA & International Libraries, Washington, DC Performed legal searches for the legal functions of the Human Resource department. Consolidated the reference records collection in the Census Bureau automated system. Maintained the reference and special collections. Maintained housing and preparation of permanent research material in general reference and law collections. Staffed both the circulation and service desks. Prepared and processed materials for binding, shelved library material. Provided circulation support and fulfilled serials claims. Maintained records on incoming and outgoing loans. Supported interlibrary loan operations, processed reserves and renewals. Created book displays.Education Diploma Paralegal - Barclay Career Institute, Washington, DC Diploma - Spingarn Senior High School, Washington, DC 2

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