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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEDedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.SKILLS & ABILITIESCustomer SupportFirst Aid/ CPRCrisis InterventionSafety TrainingProduct SupportLoss PreventionReport PreparationComplaint ResolutionSales ExpertiseRetail Store SupportWork HistoryResolved escalated customer issues and ensuring we minimize wait times for inquiries related to software bugs and account management.Achieved an average of 98% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.Provide performance feedback to agents regarding call time, escalation rates, hold times, customer report and phone behavior. analyze data reports using Google Sheets, Excel, and internal database storage systems.Trained new hires and transitioning team members across multiple business units each quarter to promote cross- collaboration and skill sets.Acted as a liaison for cross- functional business units during team trainings, collaboration sessions and leadership meetings with members from QA, Sales, Product Owners, and Service teams.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered constant flow of customer calls with minimal wait times.EDUCATIONLithia Springs Comprehensive High School, Lithia Springs, GA, High School