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Title Customer Service Real Estate
Target Location US-PA-Philadelphia
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ExperienceUtiliquest, Discovery StaffingCandidate's Name  Street Address   Feb 2020Used field check software to generate service tickets for audits of underground utilities.Helped locate ticketed areas through Google maps. Escalated high risk ticket areas to managers.Maintained Microsoft Excel database of multistate tickets and locations.Confirmed each field and site visit was accomplished for each ticket dispatched for location, address, and area of excavation.Reviewed ticket scope to ensure ticket instructions and notes, as well as corporate and client documentation requirements are met.Located and troubleshoot difficult utilities accurately.Communicated via phone and email with customers.Main Street Renewal, Atlanta, GATrade Specialist Jan 2019  July 2019Performed general house maintenance and repairs including paint wall, hang drywall, patch and repair flooring and install/repair roofing. Maintained and installed landscaping.Operated hand and power tools.Prepared work sites, installed protective and masking barriers, dig and excavate dirt, removed and organized debris, and performed daily job site cleanup.Cleaned and made home repairs for real estate sale and rental properties.Serviced real estate sites throughout entire Atlanta metropolitan area.I Hop, Newark, DECook, Host, Server, Dishwasher Nov 2014  Oct 2018Prepped food, set up, cooked and served on hot food line according to daily venue menus for hi-volume national chain restaurant. Maintained and replenished stock. Cleaned, sanitized and organized work area daily.Read recipes and planned schedule of preparation to execute large batch recipes according to daily venue menus; completed production records for food usages and waste.Followed safe handling procedures and food safety guidelines for time, temperature and dates; labeled and rotated stock per FIFO/LIFO guidelines; used appropriate personal protective equipmentGreeted customers at the door and escorted to table.Bussed and cleared tables.Radio Shack, Middletown, DEManager Jan 2017 - August 2017Opened/closed store, handled cash drawer and bank deposits.Greeted customers and helped find devices or merchandise for customers.Inventory all delivered stock to the store; set up store displays.Sold nationally branded products; aided in customer inquiries of product use and function.Well rounded knowledge of branded products.Generation - Wilmington, Wilmington, DECustomer Service Job Training/Mentoring January 2017Selected through completive application process to participate in 120-hour, 6-week national customer service supervisor and customer care job training program.Demonstrated expertise in customer service, cash transactions, adaptive communication, cross-selling, problem solving, teamwork, and empathy for customers.Excelled in role-plays, simulations, and participated in site visits to local retail and hospitality companies.EducationGwinnett Technical CollegeAssociates Degree, Drafting Technology, in progressExpected Graduation December 2022James H. Groves High School Newark, DEHigh School Diploma, June 2015AwardsCivil Air Patrol, Auxiliary Airforce, New Castle, DE2nd Lieutenant June 2007  Dec 2012Pararescue Training, Albuquerque, NMExecutive NCO Basic Encampment, Rierstertown, MDNational Emergency Services Academy Advanced Training Indianapolis, INNational Emergency Services Academy Basic Training Indianapolis, INBasic Encampment at Camp Fretted, MDReferences available upon request.

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