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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ExpertMy core focus has been the satisfiedcustomer. I have continued to broaden byclient base with different opportunitiesthat focus on the satisfied customer andthe progressive business model.Experience Education2011 CurrentCustomer Service Expert-AriseAct as first point of contact to resolve customer issues stemming from product purchase, return of damaged or defective products, processing orders, filing claims, technical issues arising from use of the client website, upsell and coordinate with vendors to satisfy the needs of each customer.2019 2023Professional Facilitator-AriseFacilitate the training and education of new hires. Lead self-paced class of 30-40 new hires for four hours each day. Prepare for call taking. Evaluating implementation of client-based handling policy. Hands on tracking of progress and readiness to move to call center environs. Monitoring calls to facilitate reaching all metric goals. 2000-2005Customer Service Representative-Ameritech/SBCAct as Lead for call center team. Take calls for new service or repair. Follow through on customer escalations. Process pay by mail. Some sales metrics included.1974 1975Business ManagementComputer ScienceCass Technical High SchoolBusiness ManagementPost UniversitySkills Creativity Leadership Organization Problem solving TeamworkContact12794 Picadilly DrSterling Heights MichiganPHONE NUMBER AVAILABLEEMAIL AVAILABLE |
