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Click here or scroll down to respond to this candidateCandidate's Name
TennesseePHONE NUMBER AVAILABLEOBJECTIVE:Pursue a career in an Industry or profession where all my skills and experience can be used effectively.SUMMARY-EXPERIENCE:2 years: Police Officer, Corrections Officer, Prison Transport and Deputy Sheriff5 years: On-line medical claims in HMO, PPO, POS and Major Medical areas4 Years Active Duty Military Security and Operations with US Air Force 1985-198910 Years Insurance and Business to Business Sales, Management, Insurance Agent,2 Years IT Help Desk Agent3 Years Team Lead, Management and Business Owner 2011-2014EMPLOYMENT:Business Sales Specialist Dec 2022 PresentVXI Global Solutions Austin, TXResponsible for selling LLC and Other Legal products to new, and existing Entrepreneurs, and meeting customer needs whileobtaining orders from existing or potential clients via outbound, and inbound cold calls..Ensured that the customer is satisfied and adequately taken care of while making a purchase, and upselling and cross-sellingproducts that best fit the needs of the client.Lead Team in Sales from day one, meeting and exceeding Sales Goals, and Metrics..Medicare Sales Agent Aug 2022 Dec 2022Teleperformance Los Angeles, CAReview inbound Senior Medicare clients' health care plan and help them evaluate their needs against the services and coverage theyare eligible to receive.Made recommendations about obtaining supplemental insurance and helping people understand their options for prescription drug,vision, and dental policies.Worked with Largest Medicare Supplement plans with Eligible Medicare Aged clients, and disabled clients help them choose the best plan in theircoverage area that fit all of their healthcare needs on a daily basis.Remote IT Help Desk Technician Feb 2018 Dec 2021Prosphere Barbourville, KYResponsible for maintaining computer systems and other technologies in a businesssetting. Installed hardware and troubleshoot computer issues, responded to ITquestions from company employees and updated malware protection devices to preventviruses or computer hacking.Tenure security of data. Responsible for creating and administering new Software thatwill keep the company functional in the event of a crisis. Developed innovative networktroubleshooting methods that reduce downtime and lower repair costs for End User.Maintain Company Website and accounts against viruses, and Malware. Maintainedall cell phones, desk phones and email accounts. Office Equipment maintenance andpurchases. Installation of new workstations as needed.Determined the maintenance and growth needs of the network, software systems anddetermine the rationale and methods for upgrading company network softwareprograms each time an update is released. Monitored changing network technology anddelivered a technology update to the Owners annually.Monitored and updated Service Now tickets for escalation as needed to Tier 3 Agents,Updated, and assisted end users in logging on, change passwords, and updating credentials asneeded.Deputy Sheriff- May 2017 Feb 2018Knox County Tenn Knoxville, TNUtilized to Maintain Security of and Supervise Inmates bySurveillance In Buildings, Towers, and Other Security Posts/podsassigned daily.Monitor Inmates in Living Areas and During Work & RecreationalActivities. Escort Inmates between various Institutional areas.Counsel Inmates on Minor Adjustment Problems due to disciplinary writeups for violating inmate/institution rules and regulations.Refer Serious Problems to Appropriate Staff Specialists. TakeAppropriate Action During Emergencies to Prevent Escapes and SuppressDisorder.Perform Periodic Inmate Counts. Conduct Searches of Inmates' Person,Mail, Cell, Living Areas and Institutional Grounds.Prepared Appropriate Paperwork Including Information Reports,Extraordinary Occurrence Reports & Security Logs. Attend RequiredTraining & Maintain CPR & Firearms Certification.Arrest, detain, shackle, and escort unruly inmates to segregation, orto the hospital for violation of institutional rules and regulationfor care and disciplinary reasons.Correctional Officer Nov 2016 Feb 2018Kentucky State Reformatory Lagrange, KYUtilized to Maintain Security of and Supervise Inmates bySurveillance In Buildings, Towers, and Other Security Posts assigneddaily.Monitor Inmates in Living Areas and During Work & RecreationalActivities. Escort Inmates between various Institutional areas.Counsel Inmates on Minor Adjustment Problems due to disciplinary writeups for violating inmate/institution rules and regulations.Refer Serious Problems to Appropriate Staff Specialists. TakeAppropriate Action During Emergencies to Prevent Escapes and SuppressDisorder.Perform Periodic Inmate Counts. Conduct Searches of Inmates' Person,Mail, Cell, Living Areas and Institutional Grounds. Arrest, detain,and shackle Individuals Entering and Leaving grounds.Prepare Appropriate Paperwork Including Information Reports,Extraordinary Occurrence Reports & Security Logs. Attend RequiredTraining & Maintain CPR & Firearms Certification.Fugitive Transport Agent (Officer In Charge) Oct 2015 - Oct 2016PTS LLC Nashville TNTransport including brief local transports, such as a medical, massor juvenile transport.Arresting, feeding, and providing secure, safe, transport ofdangerous felons, using all forms of force, including, and not limitedto deadly force for the protection of the public.Attending court hearings to transport prisoners to variousjurisdictions on a daily basis.Trip planning, logging, and communicating with command post on updateof trips, and condition of prisoners, and vehicles.Shackling, detaining, and transporting cross country male and femalefugitives, ensuring their safety and safety of the public.Retail Store Owner Mar 2011 Oct 2015Suwanee Cleaners LLC Suwanee, GAOwner/Operator of 2 Dry Cleaning Establishments in Suwanee GA, and Atlanta GAResponsible for Payroll, Marketing, Hiring, Firing, and Training all new, and existing employees.Cash Reconciliation on a daily basis for both locations, Benefit Administration for 5 employees including and up todisability, workers compensation, and healthcare.EDUCATION:RockHurst College Kansas City, MO 1992-1993 Typing Speed 50 WPM 10 Key by TouchPark College - Kansas City, MO 1993-1194United State Air Force 1985-1989Ashworth University 2009 Paralegal CertificateCertified Notary Signing AgentKG Notary Services LLC - Harrogate, TNSeptember 2021 to PresentCertified Notary, Mobile and in person. National Notary AssocApril 2010 to November 2022Skills:Loss ControlField InspectionVehicle InspectionLoss MitigationITIL CertificationServSafeCCNAF EndorsementCPR CertificationLife Insurance LicenseInsurance Producer LicenseMCSEFood Handler CertificationProperty & Casualty LicenseFood Handler CertificationProperty & Casualty License |
