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Click here or scroll down to respond to this candidate174-07 Murdock AvenueSt. Albans, NY Street Address
Cell PHONE NUMBER AVAILABLEE-mail: EMAIL AVAILABLECeleste CraftObjectiveTo utilize my information processing background in a position with potential for advancement.Work experience5/2022 - 1/2023 Information Clerk I NYCHA Long Island City lAnswers telephone, mail, email and in-person inquiries and determines service required.Requests customer information needed to respond to inquiries. Records customer information, inquiry, and resolution in the tracking system.Receives payments and fees, processes and generates payments and adjusts records accordingly.Refers to complex requests for reply. Keeps customers apprised of status and progress on unresolved service requests. Aids less experienced Customer Information Representatives in mastering procedures and systems.Answers routine, frequently asked and scripted questions, and provides information about services. May prepare written replies using forms and form letters.Updates inquiry tracking system to reflect actions taken, responses given and inquiries forwarded for further research and response.Updates reference and source data and tables in agency Information Technology systems.Uses computer databases and information technology systems to research information needed to respond to and track the progress of responses to mail, electronic, telephone and in-person inquiries. Enters customer information into databases to update personal records and accounts.06/19-03/20 Program Associate MLTC/ Fidelis Care Rego ParkOutbound monthly phone calls to members to see if they are receiving their servicesDocumented notes in CCAMailing of PCSPS/POCsUploading of PCSPs/POCsPrograms used:EpacesFacetsCCAWorked on fax project for fax teamVendor Searches for UM Team9/15-6/19 ChildcareFacilitating a safe environment for children mentally and physicallyCreating task and activities for children to strengthen social skillsUtilizing various learning tools to teach children basic knowledgeProvided nutritious and filling mealsSupervised outdoor activities to promote exercise and healthy habits01/14- 9/15 Global Contact Services Long Island CityTravel Planning/ Service RepresentativeDuties included scheduling all trip requests including the handling of demand and subscription services. Using the Adept Scheduling System to verify taxi authorizations. Knowledge of paratransit operations.08/12-10/12 US MEDICAL STAFFING Long Island, NYPatient Service RepresentativeQLMIGDuties included making appointments for patients and cancellation of appointments via telephone. Duties also included entering of prescriptions into computer to send out to various pharmacies. Duties also entailed working in the call center or working at the main switchboard.12//11 1/20/12 HILLSIDE MEDICAL Jamaica, NYMedical BillerHillside Medical & Pain ManagementDuties included the setting up of patient charts, faxing, filing, answering phones. Duties also included entering patient data and sending the submissions to the Ivan Clearing House. Duties also include paper billing and outside mailing12/07 12/10 HRA New York, NYClerical Associate 1AOffice of Legal AffairsDuties include the opening and closing of guardianship and eviction cases; also the closing of employment cases when doing overtime in the morning; and the preparation of files for lawyers to take to court; maintaining the filing system and retrieval of important documents. Occasional coverage of telephones for the General Council.01/06 12/07 YMS New York, NYData Entry SpecialistDuties included data entry, filling, faxing, coping, and inbound/outbound call management. Developed strong client relationships in order to constantly update account information. Strong verbal and written communication skills were also vital to job performance.1998 2002 JP MorganChase New York, NYData Entry ClerkOperated in secured location known as a lockbox inputting sensitive tax information. All assignments completed within specified time allotted.1991 - 1996 New York Hospital Medical Center of Queens Queens, NYTelephone Operator/Communications SpecialistHandled all communication transmissions from Central Communications Hub using an AS400 switchboard. Duties included but not limited to: inbound/outbound calls, loudspeaker announcements for staff, visitors, & patients, beeper pages and house calls for physicians, monitoring of Blood Bank & O.P. Dialysis equipment malfunctions, and proper maintenance of all telephone extensions and room number assignment1990 1991 Elmhurst Hospital Queens, NYOffice AssociateResponsible for updating Telephone Directory, confidential listings, distribution list and beeper directory. Coordinated messenger service, as well as, transportation requests for Community Board Members. Excellent communication skills were necessary to set-up daily recorded announcements.Education10/20/2010 1/20/12 Sanford-Brown-Institute-NYC NY, NYMedical Billing & Coding SpecialistCompleted 180 clock hours to obtain certificate in Medical Billing & Coding.Course study included:Computer ApplicationsMedical TerminologyMedical Law and EthicCPT-4 Coding PrinciplesHealth InsuranceHealth Care SystemsAnatomy & Physiology Levels of Organization/Urinary/DigestiveICD-9-CM Coding PrinciplesAnatomy & Physiology Integumentary/Musculoskeletal SystemsComputerized BillingAnatomy & Physiology Cardiovascular/Respiratory/Blood/Nervous SystemsCPT-4 Surgical/Invasive Procedures CodingMedical ApplicationsCareer Development SkillsCPT-4 Clinical & Radiological Procedures CodingWord ProcessingMedical Office AccountingAnatomy & Physiology Lymphatic/Immune/Endocrine/Reproductive Systems1989 Plaza Business Institute Queens, NYWord Processing CertificateCompleted 45 college credits to obtain certificate in Word ProcessingReference furnished upon requestSkillsTyping 60wpmPowerPointGazelle 9/ Media SoftMicrosoft ExcelAccess |
