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Title Customer Service Human Resources
Target Location US-NC-Midland
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PHONE NUMBER AVAILABLE EMAIL AVAILABLEMANAGEMENT PROFESSIONALInnovative and dynamic professional with management, customer service, and business development experience in the healthcare and retail business. Demonstrated success with leading employees toward organizational goals to impact profitability of organizations toward greater market share and customer satisfaction. Proven ability to establish strong relationships and communicate effectively in entrepreneurial settings with internal and external clients at all levels of an organization.PROFESSIONAL EXPERIENCENANNY CLARKSVILLE, TN 2014-2018Cared for 20 children in the course of 4 years.Arts & Crafts, learning, making sure they were well cared for. Spent time doing numerous things, i.e.going to park, museum, picnics, just having fun. Making sure homework was finished, baths were done.Interacting with other children, providing meals, reading, playing games.KENTUCKY FRIED CHICKEN/ CLARKSVILLE, TN 2010-2013Inventory control, cookingCash analysis, cost controlPayroll and payroll discrepanciesManaged 15-20 staff on salesBrookstone, Ft. Campbell, KY / Nashville, TN 2007 2010Store Sales ManagerPerformed inventory control for several store locations resulting in cost savings of $.Developed metric reporting to measure sales returns, payment, and payroll discrepancies.Managed and motivated 7 person staff resulting in increased sales of $ over 2 year period.Host Marriott Corporation, Grapevine, TX 1997 - 2007Mult-unit manager / Human Resources / Loss PreventionManaged daily operation of four restaurants resulting in increased sales of $ over a 2 year period.Supervised and trained 40 person staff towardsPerformed sales forecasting, profitability analysis, scheduling, ordering for $20M business.TECHNICAL SKILLS SUMMARYOperating Software: Windows 3.1, Windows 11, Windows NT, Windows XP, MS-DOSUtility Packages: MS Excel, MS Word, Microsoft ProjectEDUCATIONAssociates Degree, Everest College Arlington, TX May 2006Business Delta Vo-Tech Marked Tree, AR June 1985

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