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Click here or scroll down to respond to this candidateCandidate's Name
Outgoing individual desiring a part time Work at Home Agent position.Battle Creek, MI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHands-on, task focused professional with strong communication skills leveraging vast customer service experience. Pays close attention to detail for accurate and compliant documentation, follows policies, procedures and guidelines to ensure consistent quality, and maintains and safeguards patient privacy and confidentiality. Communicate in a clear and concise manner to ensure satisfactory customer service Effective problem solver, able to assess situation and identify solutions Well-organized, manages time and priorities in multi-task environments Microsoft Office / Microsoft Excel Microsoft Word / Microsoft PowerPoint Typing Speed: 42 WPM Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR Authorized to work in the US for any employerWork ExperienceFood Service Team MemberBorder Foods Inc - Battle Creek, MINovember 2017 to PresentGreet guests, take food and drink orders, and maintain a clean and organized work environmentPrepare food and drinks, process transactions, and operate cash registerAnswer questions about menu items and promotions Food Demonstrator / Customer ServiceCrossmark - Battle Creek, MIOctober 2017 to July 2018Demonstrated merchandise and products to customers to promote salesExplained features and answered questionsUpsold products and provided free samplesHousekeeperRadisson Plaza Hotel - Kalamazoo, MIMarch 2017 to August 2017Observed precautions required to protect guest property and report damage, theft, and found articles to supervisorsFollowed company policies and adhered to procedures regarding room re-stockDocumented accurate inventory of necessary supplies and maintained high level of cleanliness and organization of all areasProvided the ultimate customer experience by exceeding company standards for comfort and cleanlinessSalad Bar Attendant / Customer ServiceRuby Tuesday - Battle Creek, MINovember 2016 to February 2017Prepared and arranged fruits, vegetables and garnishes according to company recipeUsed hand and electric equipment to prepare recipes and maintained a fresh and appealing salad bar for guestsCleaned equipment, work area, utensils, and refrigerator each shiftAnswered questions and provided customer services to guests attending the salad bar Front Store Sales Representative / CashierCracker Barrel Old Country Store - Battle Creek, MI October 2015 to January 2016Computed sales prices, totaled purchases and received and processed cash or credit paymentDescribed merchandise and explained use, answered phones, processed transactions, and operated cash registerHandled cash, documented returns, inventory and used point of sales systemMaintained knowledge of current sales and promotions and provided excellent customer service Material MixerJacobson's Companies / Kellogg's Institute - Battle Creek, MI April 2012 to August 2014Material MixerMixed formulas for food preparationWeighed ingredients and worked under strict production deadlinesWorked effectively as a team member and maintained a clean and organized work place Crew Member / Cashier / Customer ServiceTaco Bell - Battle Creek, MISeptember 2005 to March 2012Performed a multitude of tasks including food production and serving customers at the cash registerOperated cash register, accepted payments, and made accurate changeEnsured accuracy of cash drawer and kept work area clean and organizedManaged drive thru duties and communicated effectively with managers and co-workers EducationAssociate of Science degree in Medical Administrative Assistant Ultimate Medical Academy - Tampa, FLSeptember 2018 to May 2020Career Diploma in Hotel and Restaurant ManagementPenn Foster Career School - Scranton, PAMarch 2006 to August 2007Skills CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant (2 years) Medical Terminology Patient Processing (1 year) Patient Registration (1 year) Office Accounting Medical Records Management (2 years) Release of Information HIPAA Compliance (2 years) Medical Transcription Basic Coding Skills for ICD / CPT Third Party Medicare (Less than 1 year) Medicaid (Less than 1 year) HMO PPO Medical Laws & Ethics (1 year) Anatomy & Physiology ICD-10 Insurance Verification Product Demos (2 years) EMR Systems (2 years) Medical Billing (Less than 1 year) Data Entry (1 year) Medical Coding (Less than 1 year) Cybersecurity (Less than 1 year) Medical Office Experience Medical Scheduling (1 year) Phone Etiquette (10+ years) Upselling (5 years) Customer service Microsoft Office Microsoft Outlook Hotel experience CleaningCertifications and LicensesWork From Home TrainingJune 2020 to PresentUMAs Work From Home Training Series consisted of five modules that provided me with a complete walk through of the tips and tools required to successfully work from my home office. I gained knowledge in working from home, customer service in healthcare, CRM navigation and cybersecurity. I also received a refresh course of the HIPAA knowledge I acquired during my degree program. ServSafe Food HandlerSeptember 2018 to September 2023AssessmentsCustomer Focus & Orientation Highly ProficientDecember 2020Responding to customer situations with sensitivity Full results: Highly ProficientData Entry: Accuracy ProficientDecember 2020Entering data quickly and accuratelyFull results: ProficientVerbal Communication ProficientDecember 2020Speaking clearly, correctly, and conciselyFull results: ProficientSales Skills ProficientDecember 2020Influencing and negotiating with customersFull results: ProficientElectronic health records: Best practices Highly Proficient December 2020Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly ProficientCustomer service ProficientDecember 2020Identifying and resolving common customer issuesFull results: ProficientScheduling ProficientMay 2021Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientInside sales FamiliarMay 2021Understanding and responding appropriately in sales scenarios, and performing common sales calculationsFull results: FamiliarCall center customer service Highly ProficientJune 2021Tests a candidate's ability to demonstrate customer service skills in a call center setting Full results: Highly ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
