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WORK FROM HOME CUSTOMER SERVICE AGENT
EXPERIENCE CONTACT
PHONE NUMBER AVAILABLE
Ofce Manager-Medical
November 1999 - PresentPatrick M. Gonzalez MD PA, Port
EMAIL AVAILABLE
St Lucie, FL
Conducted classes to teach procedures to staff. Port St Lucie, FL 34986
Prepared and reviewed operational reports and schedules.
Analyzed internal processes and recommended and
CAREER OBJECTIVE
implemented procedural and policy changes to improve
operations, such as supply changes and disposal of records.
Adaptable professional with 20
Acquired, distributed and stored supplies.
years of work experience and proven
Set goals and deadlines for department.
knowledge of leadership, problem-
Learnt to operate new ofce technologies as were developed
and implemented. solving, and workow prioritization.
Supervised administrative staff and provided training and Aiming to leverage my abilities to
orientation to new staff. successfully ll a position at your
Planned, administered and controlled budgets for contracts, company. Ability to complete tasks
equipment and supplies.
on time in both individual and team
Represented work unit at meetings or conferences, serving as
settings. Dependable and reliable,
liaison for requests or complaints.
ready to learn and grow with your
Oversaw payroll functions, such as maintaining timekeeping
information and processing and submitting payroll. company. Detail-oriented
Read through contracts, regulations and procedural professional with excellent
guidelines to ensure comprehension and compliance. communication, interpersonal and
Communicated with and provided guidance for external
creative thinking skills. Frequently
vendors and service providers to ensure organization,
department and work unit's business needs were met. praised as hardworking by my peers.
Developed operational standards and procedures for work
unit and department.
Managed paper and electronic ling systems by recording
information, updating paperwork and maintaining documents,
such as attendance records and correspondence.
Hired and terminated clerical and administrative personnel.
Participated in ongoing training to enhance own job skills and
knowledge.
Developed departmental objectives, budgets, policies,
procedures and strategies.
Coordinated supportive services department of business,
agency and organization.
EDUCATION
Bachelor Business Administration In Business Marketing/Finance
May 1996
Universidad Interamericana-Recinto Metro, San Juan, PR
LANGUAGES ADDITIONAL SKILLS
English Patient Registration
Fluent
Critical Thinking
Spanish
Policy Management
Fluent
Financial and Operational Reporting
Conict Resolution
Sound Judgment
Time Management
Regulatory Issues
Change Management
Patient Admission
Team Supervision
Meeting Support
Budget Controls
EMR Software
Inquiry Requests
Ofce Supplies and Inventory
Insurance Eligibility and Verication
Effective Multitasking
Encryption Software
REFERENCES
Patrick Gonzalez Patrick M. Gonzalez, MDPA
Physician Physicians
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
ADDITIONAL INFORMATION
Physicians Liaison's, Chapter of the Treasure Coast 2000-2004
Patient's Advocate Liaison of the Treasure Coast 2000-2011
Lupus Foundation of America 2011-present
ACTIVITIES
My family is the most important thing, my life shines every time I see my son. I love to cook, dance, to watch sports,
and live life to the fullest.
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