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Title Customer Service Public Health
Target Location US-NY-Flushing
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OBJECTIVE: Entry level Public Health graduate seeking employment in your organization.EDUCATION:Capella University Minneapolis, MinnesotaMaster of Science June Street Address
Major in Public Health President ListMonroe College New Rochelle, New YorkBachelor of Science June 2015Major in Public HealthAustin Medical Assistant Training School Queens, New YorkPhlebotomy Technician Certified March 2021HONORS/AWARDS/SCHOLARSHIPS:Cardiopulmonary Resuscitation (CPR) Certified, Monroe College, New York, May 2013  2014WORK EXPERIENCE:LabCorp New York, New YorkPublic Health Phlebotomy Specialist June 2021- PresentDrawing blood from pediatrics, geriatrics, and adultGoing a above and beyond delivering the highest careWorking with doctors and nurses of patients prescriptionsWorking with supervisors and team lead of driving health care to every patientBidding support and deliver care to health careBest Buy Valley Stream, New YorkSales Advisor August 2018- PresentExceeding and delivering expectational customer serviceDelegating different task that is given from my managers among the team and enforcing itDrive and meet sales on a daily basisEnforcing the team of procrastinating more with one-on-one coachesWork alongside leaders to enhance the growth of the companyFamily Medical Center Orlando, FloridaPublic Health Front Desk receptionist August 2017- September 2018Deliver high quality customer service to each patientProvided accurate and appropriate information in response to customer inquiresAssisted with the development of the call centers operations, quality, and training processProperly directed inbound calls in queues to improve call flow. Maintain 100% compliance with all hospital and government regulations.Perform Venipuncture on the arm and on the wrist both straight and butterfly needlesBest Buy New York, New YorkSales Lead May 2017- March 2018Coaching my team for future growth and successDelegate task that need to be completeSupervised and managed my department as a supervisorFiling employees documents alphabeticallyBest Buy New York, New YorkSales Consultant October 2013  May 2017Organize and schedule daily tasks for new hires each seasonProvide satisfactory service by building a personal relationship with each customerShared innovated ideas on how to restructure the functions of the department for new goalsMaintain a positive working relationship with salesManaging a team with guidance of tools to reach a success goalVolunteer:American Red Cross Jamaica, New YorkPublic Health Enforcement work force January 2020- PresentWorking hand in hand with superiors to carry out given taskClerical experienceCarry out fundraiser assignments to employeesOrganize and prepare for emergency eventsInvestigate community health epidemicsCalvary Hospital Bronx, New YorkPublic Health Hospice Volunteer January 2015- July 2017Visit patients on a daily basisWork side by side with nurses and doctorsClerical and Clinical experienceDrawing of patient blood both Venipuncture both wrist and armCoordinates, organizes, and works closely with team in and out of the office.SkillsProficient in Microsoft Office Word, Excel, and PowerPointAustin Medical Assistant Training School Queens, New YorkPublic Health Phlebotomy Technician February 2021- August 2021Complete over 100 Venipuncture on the arm and wrist with both straight and butterfly needlesComplete Capillaries puncturesDeliver and drive expectational work environment for patientBuild rapport with patientInputting patients credentials along with insurancesREFERENCES:Available upon request

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