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Candidate's Name  PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryHighly motivated, self-starter who is quick to grasp new concepts and training. An administrative professional with experience taking, compiling, and distributing minutes, is very organized, and easily communicates with diverse individuals. An outgoing and versatile team player who enjoys working collaboratively but has the ability to work individually with minimal supervision, has effective use of time, is experienced with scheduling appointments, and is able to prioritize initiatives to meet deadlines. Hs experience with Microsoft Outlook, Word, basic use of Excel, PowerPoint, Teams, Zoom, WebEx, and company specific software.Professional ExperienceReceptionist/ Associate Team Lead February 2023  April 2022H&R Block, Frazer, PAAnswer multiline call systemSchedule appointmentsOrder office suppliesProcess payments for tax servicesMaintain all office functions, FedEx, UPSOutbound Specialist June 2022  December 2022Eagle One Group, Cincinnati, OhioPerformed Business to Business outbound callsDefined needs for servicesCustomer Care Specialist October 2021  February 2022Colossus, Boston, MAOutbound & Inbound callsQualify lead informationVerify program eligibilitySchedule appointmentsCustomer Resolution Team February 2021  August 2021Brian Smith Enterprises, Eddystone, PA (Remote)Following up on services provided by IT staffEnsure the systems were up and running as neededTrouble shooting all orderProvide prompt and friendly serviceCall Center Representative November 2020  January 2021Sykes Enterprises, Incorporated, Tampa, FLAssist clients with online order issuesAssist with placing and canceling ordersTrack online order via FedEx, UPS, USPSAdjust pricing on ordersResolve client issuesBanquet Server/Clubhouse Attendant August 2019  February 2020St. Davids Golf Club, Wayne, PAGreet and seat guestsOffer beverages / cocktailsIntroduce specials and take member ordersEnter into POS systemDeliver orders ensuring they are accurately prepared, per guests requestDeliver bill or charge to members accountManaged 10th hole club house for guestsCustomer Service- Administrative October 2015  May 2019The Weaver Agency, Lancaster, PAFront Desk ReceptionTravel arrangementsOrder office suppliesFedEx-UPS, USPS handlingBook reconciliationTyping correspondence and reportsSchedule meetingsFinance Administrative Assistant November 2011  June 2012First Niagara Bank, Frazer, PARecommend, open, and manage accounts checking, savings, business, IRA'sProcess loansVault verification and reconciliationSchedule meetingsManaged standard operating procedures for branchProvided excellent customer serviceAdministrative Assistant Positions July 2007  January 2011Adecco, Kelly Staffing Services, Exton, PAWorked with various Accounting SystemsMicrosoft Word, Microsoft Excel, Microsoft PowerPoint, and Lotus NotesRan Daily ReportsScheduled meetingsMade travel arrangementsMaintained office supply ordersHandled all incoming and outgoing mail, FedEX, UPSMaintained postage machine and recordsEducationAssociates Degree, Harcum Jr. College, Bryn Mawr, PACustomer Service Certification, Business Interface, LLC, Baltimore, MD