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EMAIL AVAILABLEacta elem MLO aT]PROFESSIONAL SUMMARYDedicated Office Assistant with over 22 successful years of clerical experience in busy officeenvironments achieving superior levels of administrative effectiveness. Excels in telephonesupport and greeting arriving visitors. Strong knowledge of microsoft and history achievinghigh data output. Maintained organized, current and efficient office records by consistentlyaddressing issues and keeping files properly stored. Effectively reduced inefficiencies andstorage needs by archiving aging files and eliminating redundancies. Systematic andknowledgeable with strong attention to detail and strong work ethic.ACCOMPLISHMENTS* Oversaw implementation of new phone system which resulted in more cost-effectiveservice* Successfully resolved more than 50 customer issues per weekly spam.* Used Microsoft Excel to develop inventory tracking spreadsheets.WORK HISTORYJuly 1999 - December 2021Clerical Assistant, Record Copy Services, Chicago, ILDelivered clerical support by handling range of routine and special requirements.Provided clerical support to company employees by copying, faxing and filing documents.Managed records and data transfer, ensuring traceability and improving operationsthrough automated systems.Composed sensitive, confidential reports and documentation.Helped staff complete special projects by organizing documentation and supplies tohandle forecasted demands.Received and routed business correspondence to correct departments and staff members.Maintained organized files and stocked supplies to support team needs and maximizeperformance.Maintained records of material flow, compiling and organizing related data.Greeted incoming visitors and customers professionally and provided friendly,knowledgeable assistance.Boosted file efficiency and reduced storage space with proactive management of recordsand elimination of redundancy.Generated reports and typed letters in Word and prepared PowerPoint presentations.Responded to inquiries from callers seeking information.EDUCATIONHigh School DiplomaHertford County High School, Ahoskie, NCAssociate Of ScienceShaw University, Raleigh, NC