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Street Address C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE PROFESSIONAL SUMMARYEnergetic Office Manager with strong time-management skills. Thrives in a fast-paced, dynamic environment. Customer-oriented Service Rep, successful at troubleshooting and handling customer support issues in a timely manner, providing exceptional customer service through active listening and problem-solving. Two years of overseeing 18 other representatives. Implemented Quality of Work Life, which resulted in increased company efficiency and productivity. Detail-oriented Bookkeeper versed in QuickBooks payroll, accounts payable/receivable, focused on providing quality accounting and financial recordkeeping support. Learns quickly and adapts easily to new technologies.SKILLSArticulate and well-spoken AdaptableSelf-directed Creative problem solverExcellent communication skills Proficient attention to detailResourceful Strong interpersonal skills
Multi-tasker Customer service awardsWORK EXPERIENCESNovember 2018- July 2022. Bookkeeper at Bowles Properties. Handled AP, AR for 3 companies. Data entry, monthly reports, filing, organizing, special projects, bank depositsand multiple other duties.Volunteer counselor at Pathstones Counseling from April 2016-May 2017. Assisted clients with depression, anxiety, grief, marital problems and PTSD.
July 2016- May2017. Office Manager/Bookkeeper at Custom Floors and Design Center. Bookkeeping, bill payments, create and send invoices, some marketing and HR activities.
December 2014-July 2016. Office Manager for SCP Distributors. Daily accounting and deposits, customer service, order supplies, answer phone, enter data, collections.
November 2012-September 2014. Js Machine Shop. Bookkeeper/Office manager, used QuickBooks for invoicing, paying bills, payroll. Also did duties such as HR, Administrative assistant. Set up 7 years paper files, combined QuickBooks from 2 computers to one, restored files to a new computer, converted company from sole proprietorship to L.L.C.
August 2009-March 2012. Trimac Transportation Customer Service. Managed loads for payroll; keep up with drivers daily logs, administrative assistance.
September 2008-April 2009. Deaf Action Center Resource Assistant. Demonstrate phone equipment, give presentations, travel east/south Texas, assist clients with applications, make home visits, data entry, run office in absence of Resource Specialist.
June 2004-December 2005. Walgreens beauty advisor and cashier. Set up promotional displays, handled re-sets, assisted customers throughout the store, helped keep inventory.September 1988-December 2001. BellSouth Small Business representative. Customer service, sales, billing and adjustments, negotiate and enter orders for service for small business customers throughout a five-state area. Extensive customer relations, requiring excellent technical as well as communications and relations skills. Ranked #1 in customer service consistently for 12 years; always among the top 10-25% in sales rankings. For 2 years, served as "interface specialist," overseeing 18 other service reps. Correct and cover reps on their service order errors, coach them in sales and service, develop and conduct training. Also take over their difficult and time-consuming problems, as well as their demanding or irate customers. Handle contacts with intra-company departments, headquarters, manage large projects, delegate workload. Responsible to coach, assist, commend and motivate fellow workers. Became expert at multitasking.
EDUCATIONA.A.S., Emergency Medical Technology(Paramedic), Kilgore CollegeB.A., Psychology, University of Louisiana at MonroeM.A., Industrial/Organizational Psychology, Louisiana Tech University
COMMUNITY CONTRIBUTIONSVolunteer Counselor Pathstones CounselingUnited Way Allocations Committee MemberJunior Achievement InstructorTelephone Pioneers, Autistic Child Committee ChairYWCA Rape Crisis Line Volunteer
Quality of Work Life Trainer/FacilitatorREFERENCESRobert Wynne, Piping Engineer164 Cedar Dr.Ruston, La. 71270EMAIL AVAILABLEPHONE NUMBER AVAILABLETeresa Lankford, Assistant Controller10345 FM 1650Gilmer, Tx. 75645EMAIL AVAILABLEPHONE NUMBER AVAILABLEGina Perry, Property Manager317 Club Dr.Longview, Tx 75602EMAIL AVAILABLEPHONE NUMBER AVAILABLE |
