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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLETop performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Backed by 20+ years combined call center and management experience and accustomed to handling confidential information. Follows policies, procedures, and guidelines to ensure consistent quality.High Academic Honors Recognition / Deans ListAccurate data entry; knowledgeable of office equipment and proceduresAble to work in a deadline-driven environment and meet company guidelines for productivity and qualityFunction independently with minimal direction and guidanceMicrosoft Office Applications / MS Word Typing Speed: 33 WPMMedical Billing EOBs Posting Payments Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway Prime Suite EHR Workers Compensation Insurance Verification CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Medical Terminology Anatomy & Physiology HIPAA Compliance Certification Medical Coding (ICD-10-CM, HCPCS, CPT)Ultimate Medical Academy Associate of Science Degree Medical Billing and Coding, March 2021Sitel CSR Oct 2022- March 2023Serve as representative for different credit unions, performing funds transfers, closing accounts, scheduling appointments, and assisting member in getting into their banking informationPerform troubleshooting for Cox customers and answer inbound phone calls from PSCU customersDocument customer interactions and update account informationReason: Looking for new psoitionsMMC Group LP Augusta, GA 02/2021 06/2022Senior Admin Case Management- COVID Support / Remote Call CenterAct as primary point person to call people with a positive diagnostic test for COVID-19 cases.Answered incoming calls from citizens related to COVID-19 to assist in appointment scheduling for vaccinations.Provided support and information about the disease and gathered information including points of contact.Tracked and documented all inquires using the applicable systems.Sitel Augusta, GA 09/2018 03/2021Customer Service Representative / Call CenterServe as representative for different credit unions, performing funds transfers, closing accounts, scheduling appointments, and assisting member in getting into their banking informationPerform troubleshooting for Cox customers and answer inbound phone calls from PSCU customersDocument customer interactions and update account informationRMBF Services, LLC. Augusta, GA 10/2014 09/2019Customer Service Manager / Remote Call CenterCoached and developed call center representatives to ensure competency in billing and payments departmentProvided first call resolutions that promoted customer loyalty and satisfactionMonitored representative calls with feedback that provided a pleasant experience for both partiesReceived escalation calls, trained new hires, and contracted out through ComcastMet sales quotas and performed troubleshootingFocused on commitment adherence, average handling time, and scheduling adherenceBell South / AT&T Augusta, GA 10/1998 09/2014Customer Service Representative / Call CenterInterfaced with DirectTV and AT&T customers via inbound phone callsTrained new hires, upsold products and services, and ensured customer bills were accuratePerformed troubleshooting and met sales quotasVolunteer experience includes 1+ year volunteering for New Zion Hill Missionary Baptist Church in Augusta, GAPROFESSIONAL PROFILEKEY QUALIFICATIONSEDUCATION & ADDITIONAL TRAININGPROFESSIONAL EXPERIENCE |
