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Click here or scroll down to respond to this candidateCandidate's Name , B.S.E.E., CNEStreet Address West 49th Street, Apt 3FENew York, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjective Seeking a long term IT Service Desk Role that will allow me to enhance the IT Department utilizing my extensive IT, Engineering, BIM knowledge and excellent Customer Service skills.Technical ExpertiseServices and Systems: MS Office Suite 2007, 2010, 2013, O365, MS Project, Outlook 2010, 2013, Exchange 2010, Google Workspace, OKTA, OneDrive, MS Teams, Slack, iManage DMS, RDP, RDM, ERP, SharePoint, ShareGate Migrations, Intune/Autopilot, Wisetrack, Condeco Meeting Management, TechExcel ServiceWise, ServiceNow, Connectwise, Teamviewer, Jira, Remedy, Track-IT, ITIL, CA ITCM, SafeEnd, SafeGuard, SCCM, JAMF Suite, Seibel (Oracle), Maximo (IBM), Agile, VMWare Airwatch, Bluecoat, Lotus Notes Suite, Databases Access, SQL, Raisers Edge, Kintera, Vista, Primavera, Proprietary; GIS, POS, Flash, Dreamweaver, Quark, Corel, Director, Photoshop, Illustrator, Visio, AutoCAD, Revit, Maya, Solidworks, Outlook, GroupWise, Ghost, QuickBooks, Thomson, Bloomberg, InDesign, Adobe CS, Bluebeam, Logmein, PC Anywhere, TeamViewer, Kaseya, RSA, VNC, MS Remote Desktop, GoTo Meeting, Lync, Zoom, Google Meet, Satchel, SuperSatchel, Malwarebytes, DropBox, Box, Google BigFix Windows XP, 2003, 2007, 2008, 2010, 2012, 2016,Vista, 7, 8, 8.1, 10, Android iOS, Mac OS 10.6, Mac OS X, High Sierra, Mojave, Catalina, Big Sur, Monterey, Unix, Wyse, Linux Mint, Ubuntu Zorin, Windows Server 2003, 2008, 2012, 2016, SCCM, MFA, OKTA, VPN, Symantec Enterprise Vault, Enterprise Compliance Accelerator, VMware, VDI, Virtualization, Active Directory, GPO, Cisco, Nortel, Backup Systems, Antivirus: Norton, McAfee, Sophos, Kaspersky, BitLocker, Casper, AVG, DHCP, DNS, Active Directory, OSPF, IGRP, EIGRP, BGP, ZENworks, NAL, VoIP, VMware, VDI, Virtualization, Citrix, MDM, EMM, BES, Airwatch, Rackspace, AWS, WSUS, and Azure /ADA/V Systems: MS Teams, Zoom,, Crestron, Polycom, Cisco Telepresence, Bluejean WebexTelecom Systems: Cisco, Avaya, Nortel, PBX, Siemens, Rolm, iPhone, Android, MDM, VoIP, SIP, CUCMHardware: Crestron, Polycom, Cisco Telepresence, Barracuda, Meraki, MS Surface, MS Surface Pro, PCs, Macs, Laptops, Lenovo, Dell, HP, Surface Pros, Servers, Scanners, HP, Ricoh and Xerox Printers, Xerox Fiery Printers, Plotters, PDAs, Blackberry, iPhones, IPads, Samsung, NewTech Tricasters, Allen 7 Digital Boards, AV, Sound/ Video Systems, Siemens, Rolm, Avaya, PBX, Routers, Bridges, Hubs, Firewalls.EducationUniversity College Dublin Bachelor of Engineering BSEE DegreeNew York University C, Unix, Cisco Routers and Network Security Certificate AwardedBrooklyn Polytechnic, NY Network Design and Implementation Certificate AwardedPratt, NYC LANs and Print/Web Layouts Certificate AwardedOther Achievements Member of Mensa (UK), IEI (Ire) IEE (UK), IEEE (USA), Friends of the High LineNYS OSHA codes, JHACO, Sarbanes Oxley ITIL and DOB building regulationsSpeak (excellent)French, Speak/Read (medium) Spanish and GermanProjects Systems Engineering/ Operations / Desktop Support / Customer ServiceEngineered merger between 2 major Ad Agencies which involved relocating to a neutral property of eight floors of Dag Hammerskjold PlazaThis involved interacting with vendors, architects and contractors on a $10M budget which came in on time, on budget And without incident.Provided Executive Level, up to C-Level Officers, Support and Training to ClientsProvided Support of MS Office, G-Suite, Track IT, Remedy, Bloomberg, Networking, Databases and Email for large enterprisesSetup multimedia A/V management servers for Polycom Systems, Crestron and Cisco TelePresenceImplemented security profiles on WAN and Network as a wholeMigrated entire Enterprises from Win XP to Win 7, Win 7 to Win 8.1 and Win 10 with 2000+ End Users, Remote and On-PremUsed Intune/Autopilot, SCCM, ITCM, JAMF and Ghost for ImagingImplemented OneDrive with over 2000 End Users, Remote and On-PremBuilt and rebuilt aspects of Network Tested, Packaged and Deployed Applications using Application LauncherBuilt the LAN/WAN for The Australian High Commission in London while living there. Supported all IT Servers and PCs on the Network and supported End Users from Entry Level to The High Commissioner.Jan 2019 Present: Independent Consulting, including Team Lead on Win 10/O365 Migration at Santander Bank,Win 10 Analyst at Konica Minolta-All Covered (MSP), Warburg Pincus, Legal Aid, integrated Applications, Board of Education, Health & Hospitals Corp,NYC, NYIT Consultant Park Ave, NYCUsing Azure AD and SCCM implemented an environment of licensing over the OrganizationMigrated 400 End Users from Win 7 to Win 10 and O365 and upgraded all hardware at InTapp (Integrated Applications) using Intune/AutopilotBacked up old Systems to OneDrive, activating OneDrive again on the new System.Using OKTA and Google Workspace, deployed Identity and Applications at Board of Education and HHCUtilized MS Teams, Zoom, Bluejean, Crestron, Polycom and Webex for A/V PresentationsUsed Condeco to book RoomsA/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and supportUsing images and implementing Bitdefender, N-Able, planning and Coordinating the rollout of Win 10 at Law firms, Non Profits and Ad Agencies under the umbrella of Konica-Minolta using SCCM and GhostUsed AutoCAD, Revit and Bluebeam and BIM at Shawmut Design and Construction. This also involved coordinating Moves, Adds and Changes which need to be coordinated with the End Users.Migrating NY Region of all end users at Santander Bank from Win 7 to Win 10/O365 Using Intune/AutopilotImplemented OneDrive over Enterprises both Remote and On-PremProvisioning O365 and other Applications for End UsersAnalysis of hardware problems and subsequent break/fix solutionsUpgrading hardware and administering software patchesRunning Backups and training Client on how to do backups and restoresUpgrading the entire Phone System at Legal Aid.Surveying via 3-D mapping and implementing Access Points for Cisco Merakis for all NYC Hospitals (HHC) Dyntek ProjectMigrated users on VMware platform to VDI to allow for remote flexibility and to increase storage.Oct 17 Dec 2018: Verisk Analytics, Jersey City, NJSystems EngineerWhite Glove C-Level Support for all C-Level AV Support including Telecom, AV scheduling, Setup and AV h/w, s/w assistanceUsing ServiceNow documented all Assets to $3 MillionWindows 7 8 and 10 and Mac Sierra systems analysis, migration and support.Imaged machines using Intune/AutopilotUsing SCCM and AD, deployed packaged applicationsDeployed Applications via SCCMSupported O365, G-Suite, Skype for Business, Lync, WebEx, OneDrive and ExchangeMonitored and supported Voice issues on Avaya phonesEnsured that all core applications were migrated to work in a Win 10 environmentUpgraded Win Servers and patching as appropriate.Upgraded to Win 2016 and expanding to the CloudUsed SolarWinds to monitor, diagnose and address traffic issues.Used Check Point Security and BitLocker EncryptionUsed OKTA as a security measure and MFA as an extra layer of security to access the Network.Supported Crestron, Polycom, Blue Jeans, Webex and JabberUsed Condeco to book RoomsImplemented Moves Adds Changes making sure all Network connections were up and running for End Users.Deployed IP Phones and ensured functionality of all telephonic systems VoIP, Call Center, Vmail, Skype for Business.Updated and closed tickets in Servicenow, adhering to strict SLAs and QOS.Implementing and supporting VMware Servers and WYSE devices to connect to VDI Thin Clients.Used AD to control accounts and groups and SCCM to deploy applications.Implementing OneDrive and configured it individually both on premises and remotely.Configuring RSA tokens for End Users requiring remote access.Mar 17 Aug 17: Independent Consulting, NYC, NYIT ConsultantA/V, Windows 7, 8.1, 10 and Mac OS X systems analysis and supportUpgrading hardware and administering software patchesSupporting and training Clients on Applications such as MS Office, G-Suite, Exchange Email, Internet and Connectivity.Running Backups and training Clients on how to do backups and restores.VMware Server Deployment build and performed patching to clientsSept 16 Feb 17: New York City Housing Authority, NYCHA, NYC, NYHelpdesk & Manager MDM TeamSupported and Trained all 13,000 employees on handheld Samsung 6 devices utilizing Oracles Siebel and Maximo (IBM) in an Agile environment.Utilized and supported Windows 7, 8.1 and 10Project Managed the configuration of all Mobile Devices, following PMLCResponding to phone or emailed tickets with a 3 day SLAUtilized in-house Service Desk system to create, edit, update and close tickets.Setting up Samsung 6 Smartphones for employees with Maximo (IBM) used to control and organize Work Orders throughout NYCHACorrecting all errors with IBMs BigFixTroubleshooting and fixing any problems, either software or break/fix in Samsung 6s after deployment, either face to face or by phone.Hand Held Devices are locked down with Airwatch (VMWare)Enabled accounts and reset passwords in Active Directory, ADNov 2015 Sept 2016: Grey Advertising, NYC, NYClient Services, A/V, Supervising, Asset Management and TrainingCreating user accounts and maintaining logs in Active Directory and SCCMSet up Audio Visual conferences with other ClientsInterfaced with Building Management for remodeling of Floors and Permits to pull cable between Floors.Set up Cisco IP phones and monitored noise issues on phones.Using Zenworks, tested Applications for Standardization and Compliance on Servers prior to Deployment across NetworkMaintenance of website utilizing HTML, wireless support and technical writingJul 2015 Nov 2015: Shawmut Design & Construction, NYC, NYClient Support,Face to Face and RemoteProvided C-Level Support to all Executives: 300+ operated remote and onsiteControlled groups via AD and migrated Outlook 2010 to Outlook 365 in the CloudDetermined accessibility to applications via authorization in SCCM or non-packaged applicationsProcured all software and Hardware and maintained an Asset DatabaseConfigured Androids and supported MDM.Tracked voice issues, documenting them and escalating for an upgrade if necessaryTracked Tickets and Inventory using ServiceNowEnsured that all core applications were migrated to work in a Win 10 environment.Administered break/fix on PCs, Macs, printers, scanners.Set up Polycom/Crestron A/V Systems for Video Conferencing and for Company Broadcast MeetingsUsed telnet to access routers and switches.Troubleshooting and patching serversImaged Lenovo ThinkPads T410s, T420s, T430s, T440s, T450s with Win 7 and Microsoft Surface Pros with Win 8 and Win 10Under the Network Managers Direction, carried out Network tasks in the Server Room.Enabled accounts and reset passwords in Active Directory (AD) and AD OUsUsed SCCM, maintained inventory, deployed applications and devices and submitted application requests to Management .March 2012 Jun 2015: Independent Consulting Various sites including Emblem Health, Direct TV, Weil Gotshal & Manges, NYC, NYSR SYSTEMS ADMINISTRATORWeil Gothshal & Manges: Level 2 Deskside Support:Acted as C-Level White Glove support to all C-Level ExecutivesBuilt servers and patched and maintained as necessary.Emblem Health: Level 2 Deskside Support and Migrations win XP to Win 7: Migration from Win XP to Win 7Rebuilt Emblem Network due to Hurricane Sandy rebuilt using Dell Servers, Cisco Routers and SwitchesAdded, removed, modified Objects on Active DirectorySetup end Users on Avaya 9600 series VoIP phones connected to Avaya CommunicatorAssisted EU's with MS Office 2010, Bloomberg, GeoAccess, FTP, Mainframe Access, SAS and other Analytical softwareSupported Azure for data content.Used AWS and Azure for enterprise supportProficient in VPN, FTP and SSL VPNProject Managed the successful storage, then reallocation of Asset during a 3 floor renovationMAC (Moves Adds and Changes) of PCs, Macs and peripheral and Networking Equipment using AutoCAD as a guideTested Equipment PCs, Printers, IP Phones - for connectivity upon reconnectionFeb 2011 Mar 2012: Young & Rubicam, NYC, NYSYSTEMS ENGINEERApplications and DeploymentActed as C-Level White Glove support to all C-Level Executives onsite and remotely using TeamViewer.Supported VOIP deployments with UNITY and provided end user trainingDeployed software using JAMF (Macs) and SCCM (PCs)Following expansion of the Company to new Floors, redesigning the Network using Dell Servers, Cisco Routers.Rewired in accordance with blueprints of Office layout and terminated ports accordingly.Performed Moves Adds and Changes MACs for clients in the enterprise and Active DirectoryAdded /removed/modified Objects on ADSet up Crestron Audio Visual Rooms with Polycom Systems and Cisco TelePresence for Presentations.Avaya Communicator, set up end Users on the Avaya One-X and 9600 Series VoIP phonesBuilt and deployed systems as requested by Client using LAN Desk Management ConsoleMaintained Inventory Database in the In House Ticketing System, listing ownership, location and warranty details.May 2010 Feb 2011: Thomson Reuters, NYC, NYTECHNICAL Project ManagerTechnology, Logistics and Supervision.New York Project Manager/Coordinator in Global Migration XP to Windows 7 utilizing Agile and SharepointMaintained Asset Procurement DataBase.Scheduled with End Users time and day for transfer of data and Deployment of New System.Supervised 10 Deployment Technicians, ensuring End User signed off upon Delivery of New System and Retrieval of Old System.Supervised Delivery and Storage of New Systems which were already Ghosted with New Windows 7 Image.Tracked all Serial Numbers of Systems and Comments associated with Deployment on Sharepoint.Supervised Recycling and Pickup of Old Systems.Jan 2008 Dec 2010: New York University, NYC, NYTeacher/Trainer of LabsAfter completing the Course in Cisco Routers and Switches, was invited back to Train in the Labs portion of Cisco and Win 2008 ServerPrepped course work, exams and graded exams.Trained students, on Fridays (Open Lab Day, where all IT Students were allowed to use the IT Labs) on an application being taught. These applications included Cisco and Nortel Routers and Bridges, Flash, Win NT, 2000 Server, DreamweaverEmphasis on Training, Client Satisfaction and Expanding the Possibilities in each EUs mind that they can Excel.Exhibited Leadership to the Team.Awards Gold Tyndall Medal for grades in Sciences and Math, Irish Scientific CouncilMember of Comdex Product of The Year Software Team, Las Vegas, NVTeacher of the Year, Philips Colleges, NYCReferences Provided Upon Request |
