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KABBY G. MI TCHELLAshburn, VA Email: EMAIL AVAILABLESeeking remote positions.Education:Masters Information management.Bachelor of Science Communication.Skills:Technical Writer (11 years)Proposal Writer (7 years)Business Analyst (10 years)Produce technical documents for IT solutions for system upgrade for business productivity improvement at reduced cost.Collaboration with SMEs to get needed key information  IT, Finance, Graphics-MS and Business.IT developers collaboration for process and procedures illustration documents  operational and IT business systems.Manage internal or external clients requirements.Liaison between management and IT dept.IT and business systems functionality documentation.RFP Proposal IT systems and business analysis document reports.Develop storyboards, outlines, to develop the proposal.Conduct SS/RFI/SOW/SOP/PWS/RFP analysis to support proposed technical solutions.Document management.SME interviews.Requirements and research information gathering.Business Requirements definition and analysis.Proposal business and software requirements documents.Project management.Document IT, Business Solution and Analysis.Client and business requirements analysisBusiness Analysis Requirements definition.Researching organizations client needs RFP documents identifying clients needs - technical or business.Produce training manuals, SOW, SOP management data and SME to ensure colleagues have working knowledge of department tools.Gather expert information by conducting SME interviews with relevant needed experts by various E communication tools; email, phone, google meet, videoconferencing, E-JAD sessions.Create, write, and revise proposals and materials as required. This includes but is not limited to: Requests for Proposals (RFPs)/Requests for Information (RFIs), Task Orders, supervise admin on power point presentations process flow charts.Prepare sections of the proposals: HR resumes, past performance, compliance matrix, outline, and management input.Interpret the technical aspects of RFPs with SMEs, as well as edit RFP/RFI responses.Compliance proposal checks - proposal instructions, evaluation criteria, and performance work statement.Work ExperienceTechnical Writer, Proposal Writer and Document Manager, Business Analyst
Gith Technologies August 2012  2020.Provide guidelines for improved processes, needs, and highlight issues in both IT and non-IT systems for beneficial organization productivity in business and IT systems organization infrastructure.Identify pertinent problems in current systems and organization structures, identify business risks and cost reduction opportunities to increase business value while lowering costs.Document all documents for organizations IT and business needs or RFP to improve systems and business productivity streamlining the process and revenue by $90 million for the client.SMEs interview internal and external- IT, business, marketing, and HR experts all levels of the organization to develop document content.Review and edit content provided by SMEs to ensure compliance.Combine content from interviews, proposal and project documentation and industry best practices to develop proposal content.Interpret technical information and adapt it to engage a targeted readership with IT SMEs collaboration.Update, rewrite, edit proposals according to feedback and new client requirements.Conduct technical research with IT SMEs for information for the proposal sections.Author assigned tasks into documents through various proposal review cycles.Work with proposal graphic artists and admins to develop graphic depictions and illustrations portions technical content.Store, manage develop reusable content for future proposals by working with SMEs, operations personnel, and the proposal team.Author user friendly training manuals: to reduce cost benefit saving the employer training costs.Translated documents for the non-SMEs end users.Analyze user business needs, producing IT requirements documents to upgrade existing systems enabling more user-friendly processes, procedures, and efficiencies.Develop technical and/or software product information by gathering information from SMEs Interviews and data to upgrade existing clients needs requirements, boosting productivity and company revenue.Standardize organization and external clients documents for maximum understanding, fluency, and knowledge of current user systems.Business Analyst, Verizon June 1999 to August 2012Managed reports collected from industry data sources and authored reports demonstrating and supporting different needed business and IT upgrades resulting in more efficient and robust business systems that were more user-friendly, boosting sales by 60% $ 192 million.Authored technical/marketing documents.Analyzed market trend data and gathered feedback from SMEs recommending new IT and Business software and hardware to reduce cost and increase profitability.Forecast research, anticipated business goals, expectations, and market trends reports.Translated into lay terms, client software business requirements and user needs functions to improve current systems to drive and increase productivity at reduced cost by twenty million.Identified issues with current business systems and organization process. Recommended enhancements and improvements to external client and internal systems lowering the budget.Authored forecast reports from data that supported new business strategies enabling the company to update IT infrastructure and achieve company financial goals.Coordinated business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.Document SMEs technical/functional expertise in identifying, evaluating, developing, and supporting systems. Include the business knowledge and perspective of a particular business and the clients technical needs.Wrote hardware and software requirements needed for computer system capabilities, business processes, and workflows.Analyze business and technical processes to assess and develop new and modified upgraded business information processing systems to impact growth and sales at reduced cost.Liaison between systems architects/programmers SMEs and users to ensure that information technology designs requirements meet the needs of the end users within the organization and clients.Document product/service requirements and develop test procedures to ensure user requests are conducted, in compliance and needs met.