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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE:EMAIL AVAILABLEmailto:EMAIL AVAILABLESummary:Highly skilled and experienced IT professional with a strong track record of project management and technical support in a variety of settings. Proficient in Azure, AWS, SCCM, and other technical tools and platforms. Strong communication skills and ability to work effectively with both technical and non-technical clients across multi-national environments.Core CompetenciesProject management and coordinationOnsite and remote supportEffective communicationImplementation and support of Windows-based systemsSystem administration using Azure, AWS, and SCCMCitrix Xen Desktop and VPN connectivity troubleshootingServiceNow ticketing systemWork ExperienceSupport Engineer - DSS/HRA/DHS NYC (UCINYC), New York, NY 6/20 1/23Member of team responsible for successfully migrating 10,000+ employees and external vendors from Citrix to OnPrem multi-tenant Microsoft Azure Virtual Desktop environmentAzure system administration and remote desktop support to HRA/DHS/DSS employees within fast-paced, high call volume, Microsoft Azure Platform settingSystem administration via Azure Portal and Azure Active DirectoryTroubleshooting VPN connectivity issues and supporting proprietary HRA applications using ServiceNow ticketing systemDesktop Support Analyst - Aetna (Tech Mahindra), Hartford, CT 8/18 4/20Completed 1000+ WIN7 to WIN10 upgrades as part of team responsible for 50K+ conversionsCoordinated and scheduled with "Work at Home" clients to prepare for upgrading to Windows 10Desktop and remote support of Windows 10/MS O365 environment, including imaging of new laptops/PCs using Active Directory, SCCM and BitlockerAccount administration via Active Directory and Citrix Virtual Machine administration via DirectorUtilized ServiceNow ticketing systemConsultant/Business Support Analyst - Royal Bank of Canada (Eden Technologies), New York3/15 01/16Managed SharePoint database to detail deployment successes and escalationsCreated daily reports for Project Managers and Senior Management detailing outstanding issues and brief descriptions of root causes from analyzed dataAttended daily meetings covering the milestones of the projectMonitored project scope, requirements, and change management concernsLarge-scale deployment to 3,000+ users using SCCMProvided desktop support in a Windows 7/XP environmentAssisted with product support and User Acceptance Testing (UAT) to resolve issues related to upgrading proprietary applications and infrastructure from XP to Windows 7Dedicated Support Technicians - Data Resources & Solutions, New York, NY 9/14 3/15Consultant/IT Team Lead - Estee Lauder, New York, NY 10/12 9/14Oversaw direct accountability for deployments of Windows 7 OS and compatible software via SCCM to 6000+ employeesServed as team lead and point of escalation for all North American field techniciansActed as liaison between Technology Procurement and Desktop Engineering teamsAssisted with project plan updates, training, and technical document creationSupport Analyst - Moelis & Company, New York, NY 10/10 08/12Provided onsite and remote support to global investment banking community of 700+ employees in New York, Boston, Chicago, Houston, Los Angeles, London, and DubaiUtilized SCCM, to deploy Windows 7 to 1000+ employeesCreated and maintained technical documentation and proceduresAssisted with imaging of new laptops and desktops using SCCMProvided onsite and remote support to global investment banking communityProject Coordinator/Associate Support - BANK OF AMERICA, New York, NY 06/07 08/10Coordinated moves and processed request tickets within Service Center/MAXIMOApproved move dates with staff and dispatched vendorsFielded and processed fulfillment requests and installed equipmentManaged logistics of relocating 5000+ Bank of America employees to new headquartersAssisted in relocation of Merrill Lynch users to Bank of America locations in New York City Metropolitan AreaProvided technical and logistic support for trading and non-trading environmentsBuilt new workstations and laptops with applications and profiles for specific business linesTracked and assigned assets to cost centers/business linesWorked with third party vendors to securely dispose of decommissioned hardwareProvided onsite direction and support to laborers for project executionSales Associate Prudential Douglas Elliman New York, NY 09/05-07/07Executive Desktop Support Merrill Lynch (IBM), New York, NY 05/05-09/05Premium Desktop Support Deutsche Bank/Bankers Trust, New York, NY 05/97-05/05Provided dedicated desktop support of executive staff and all Fund ManagersPoint of escalation for Level I & II helpdesk; supported market data applications,Assisted in the training and development of new technicians on support practices and procedures of IBM/Deutsche BankProvided Trade Floor support to Private Client/Asset Management staff; provided desktop support for executive office of Absolute Return Strategies (Hedge Fund); responsible for installation, upgrade, support and accurate asset management of all desktops, laptops, local and network printers.CertificationAWS Certified Cloud Practitioner, February 2023 |
