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Click here or scroll down to respond to this candidateCandidate's Name , Sr.Street Address Rosewood Glen LnJacksonville, FL Street Address
Cell: PHONE NUMBER AVAILABLE Candidate's Name @gmail.com.OBJECTIVEAn operation position within a service-oriented industry that offers me the opportunity to utilize my skills, education and training in operations management, client relationship management, administration as well as one that provides opportunities for learning, growth and development. Client-focused, reliable, and relational with demonstrated ability to coordinate, develop, motivate, coach and lead others. A consummate team player with excellent interpersonal and communication skills. Proficient in MS Word, Excel, PowerPoint and Outlook as communications tools.WORK EXPERIENCEU.S. BANK, JACKSONVILLE, FL, USAOPERATIONS MANAGER NOVEMBER 20, 2017 PRESENTManages a team of 16 staff for the Customer Service Team within the Document Custody Services Department in Jacksonville, Florida.Provides strategic directions to staff with respect to meeting and or exceeding our customers expectations through planning, resource allocation and execution.Performs administrative and managerial functions such as employees time management, assignments, time sheets approval, meetings, performance evaluation and corrective actions.Attends senior management meetings and contributes by providing daily production numbers for the customer request team as well as solutions to any challenges and opportunities we may face.ACCOUNT SERVICES REP SEPTEMBER 6, 2016 NOVEMBER 20, 2017Provided account services such as bonds and coupons payments, distributions, loan maintenances including opt code changes, suppression/ closure of issues, notices and utilization of various systems and databases including EMMA, Stream Transfer Agency, SEI Trust 3000, Trac Plus, CertMaster, BondMaster, EZDisclose and Depository Trust Company.Provided solutions to bond holders inquiries through the utilization of phone and email communications tools.ASSISTANT TRUST OFFICER JANUARY 23, 2015-AUGUST 28, 2016Managed over 25 Collateral loan accounts through collateral tracking, review and certifications on eMBtrust and Itrac collateral tracking systems as well as issues Trust Receipts on behalf of U.S. Bank.Interacted with senior management executives to resolve business and accounts related issues.Performed research, file releases, reinstatements, trainings and the coaching of others; Prepared and distributed weekly and Monthly collateral reports and daily trailing documents production reports.INTERNATIONAL RESCUE COMMITTEE (IRC), Monrovia, LiberiaFIELD COORDINATOR/ HEAD OF OPERATIONS MARCH 2011- SEPT 2013Managed three field offices with multiple programs and projects including Health, Gender Based Violence (GBV), Education for vulnerable girls and parenting skills for parents.Served as field coordinator and head of operations responsible for Administration, Finance, Human Resources, Supply chain, Security and Operating Budget.Provided overall strategic operational direction for programs and support to three major hospitals with focus on providing Basic Health Services including HIV/AIDS prevention, treatment, outpatient, and inpatient services for various health related conditions.Managed supply chain including the contracting of suppliers and vendors, procurement of goods and services, fleet management, warehouse, and inventory management.Managed financial services operations as budget holder with an operating budget of over six million dollars.Revived the image of IRC in the region by representing IRC at high level coordination meetings amongst the UN, international organizations, and government agencies in the region.Provided capacity building training and development, coaching and mentoring opportunities for staff in the areas of supply chain management, workplace diversity, conflict resolution and respect in the workplace.Managed and supervised operations / base managers, program and project managers, finance officer, procurement officers and ICT / fleet officer.Managed programs sponsored by USAID, ECHO, UNHCR, EU, EC, SIDA, SDC, etc.CONAGRA FOODS, INC., Maple Grove, MN USACONTINUOUS SKILLS DEVELOPMENT LEAD 2001-2008Coordinated a team of 18 operations subject matter experts that entailed general supervision, mentoring, skills development and employee engagement.Developed training materials to enhance safety and productivity in keeping with OSHA practices guidelines and regulatory compliance.Led system enhancement and standardization project team (5S Project Team) which eliminated all search losses, recovered inventories, and reduced safety accidents to zero.CATHOLIC RELIEF SERVICES (CRS), Monrovia, LiberiaINVENTORY CONTROL MANAGER 1991-1998Provided overall management of the warehouse including supervision, reporting in compliance with the USAID standards, stock inventory, shipping and receiving.Coordinated logistics field project activities both internally and externally by collaborating with other departments and organizations thereby successfully completing projects on time and within budget.EDUCATIONBachelor of Science (B.Sc.), Management, Metro State University, St. Paul, MN, USA, 2005Master of Arts in Public Administration (MPA), Hamline University, St. Paul, MN, USA 2007Master of Nonprofit Management (MNM), Hamline University, St. Paul, MN, USA 2007 |
