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Troy, NY Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryMultifaceted, Hardworking and Versatile Administrative Assistant with proven organization skills and thorough Knowledge of Corporate Policies and Procedures. Works Well in high-pressure settings with minimal supervision in both leadership and team roles. Excellent communication and people skills with extensive strategic planning capabilities. Especially effective at fielding phone calls,and coordinating with clients. Able to multitask while maintaining a high level of professionalism and attention to detail. Expert Level proficiency in all MS Office applicationsSkillsOffice Administration Microsoft Office (10+ years) Office Administration (9 years) ICD-10Medical terminology Medical recordsCPT Coding EMR Systems ICD-9Medical Billing SchedulingElectronic health recordsWork HistoryCustomer Service Representative, 09/2010 to 12/2013Salvation army Patchogue NYAssisted customers with warm positive attitude. Assisted customers with questions.Helped customers with products,service and pricing .Responded to customer requests for products, services and company informationSecretary/Bookkeeper, 03/2013 to 11/2016Philadelphia Bible Way Community Church East Patchogue, NYProduced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivityResponded to about 30 emails and other correspondence to facilitate communication and enhance business processesOffered office-wide software support and training, troubleshooting issues and optimizing usageReviewed and balanced daily bank deposits and deposit report Answered multi-line phone system and greeted callers enthusiasticallyProvided clerical support to company employees by copying, faxing and filing documents Developed and updated spreadsheets and databases to track, analyze and report on performance and sales dataCustomer service representativeSpeedway LLC 9/2017-12/2018-cash management-stocking and truck unloads-inventoryCustomer Service Representative, 10/2020 to 12/2020Maximus Albany, NYAssisted customers with warm and professional attitude. Assisted customers with questions.Handled over 40 emails, inbound calls, and outbound calls.Responded to customer requests for products, services and company informationEducationCertification in Medical Office Administration: 06/2021Capital District Equal Opportunity Center - Troy, NYHigh school diploma: GED, 10/2013Suffolk County Community College - Selden, NYBriarcliffe Community College -04/2014Office administration |