| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Kent, WAPHONE NUMBER AVAILABLESummary Highly skilled and customer-oriented professional with extensive experience in the airline industry and customer service. Proven ability to handle ticketing operations, resolve complaints, coordinate staff, and provide exceptional customer support. Demonstrated expertise in managing complex situations, adapting to changing circumstances, and ensuring customer satisfaction.Experience Wayne's Chevron - Customer Service (2020-Present)- Assume multiple roles including cashier, inventory management, and providing car services while delivering exceptional customer support.- Maintain accurate financial transactions at the cash register and ensure a smooth workflow for inventory management.- Provide excellent customer service, resolving inquiries, and addressing customer needs as needed.Various Positions - Horizon Air (Owned by Alaska Airlines (1998-2020) Ticketing Agent - Horizon Air (Owned by Alaska Airlines)- Successfully booked flights and facilitated ticket sales, ensuring an accurate and efficient booking process.- Utilized booking programs to manage city codes and find the best and most affordable flight options for customers.- Effectively handled gate announcements and ticket scanning, ensuring a seamless passenger boarding experience.Complaint Resolution Officer:- Responsibly addressed customer complaints and concerns, providing timely resolutions and ensuring customer satisfaction.- Collaborated with corporate departments to evaluate the risk of potential lawsuits and implement appropriate actions.- Demonstrated leadership skills as a team captain, guiding and mentoring fellow agents in handling customer issues.Supervisor:- Efficiently coordinated staffing of gates for flight boarding, ensuring adequate personnel for passenger assistance.- Collaborated with the operations manager to coordinate aircraft parking and streamline the boarding process.- Managed the Special Services Desk, overseeing staffing and providing exceptional customer support for special assistance requests. Substitute Manager of Customer Operations (MCO) (2020):- Operated from the headquarters and effectively managed passenger rebooking during flight disruptions and ticketing discrepancies.- Provided hands-on assistance to rebook passengers and minimized the negative impact of flight delays and cancellations.- Demonstrated exceptional customer service skills in handling challenging situations and addressing customer concerns.Education Eastern Washington University- B.A. Therapeutic Recreation Skills Service-oriented Collaborative AnalyticalFlexible Time management Effective CommunicatorResilient Resourceful OrganizedVolunteer Work I was a Counselor for Special Needs Kids and Assistant Camp Director at King County Parks and Recreation from 1981 to 1990. This experience left a profound impression on me and solidified the belief that everyone should do acts of service that are meaningful to themselves and others. |
