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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE (m)EMAIL AVAILABLEVA Security Clearance - Public Trust/Moderate Risk ContractorAreas of expertise:Over 16 years experience in Technical Communications including the following areas of expertiseCommunication Skills/ ExpertTechnical Writer/ ExpertTrainer / ModerateAnalyst / ModerateProposal Writer/ ModerateManual Software Tester /ModeratePrior ExperienceExperience is a diverse set of IndustriesWorked through a progression of positions to supervisory levelIn many instances as a first line supervisor, I was responsible for training staff in one on one and small group settingsPerformed a variety of volunteer services prior to and during collegeProvided software training and specialized machine tool training at a post-secondary levelCertifications: System Administration (MCSE), Software Testing (CTFL), Information Technology Infrastructure Library (ITIL) Foundations, ASTQB Certified Tester Foundation Level (CTFL), American Software Testing Qualifications Board, Inc. Scrum Master Certified (SMC)Summary of Education: Bachelor of Applied Science (BAS) in Technology Management 2004, Certificate for classes in Microsoft Certified Systems Engineer (MCSE) 2000 and Microsoft Certified Database Administrator (MCDBA) 2000Overview:16 years of experience in Technical CommunicationMy career has been punctuated with continual learning and advancement. I work well with diverse workgroups and teams while adapting easily to different work environments.Areas of expertise: Twelve years experience on Department of Veterans Affairs (VA) contracts as Technical Writer, Software Tester, and Analyst. Customer support skills developed in a help desk center setting. Other experience includes training, workflow planning, managing projects, production schedules, purchasing, vendor contracts and first line supervision.Plan, design, and create written documents using various authoring tools. Produce concise technical and user-oriented documents. Project components includes task analyst, requirement gathering, collection of data through interactive techniques, creation of manuals, online documents, and quick reference guides for various applications. Research new technologies that improve product delivery and business practices. Perform a variety of duties to support applications. Create and/or maintain project documentation. Write, edit, develop error-free technical materials to highest standards in minimal time. Produce complex documents with details to strict specification on short notice. Perform a variety of highly technical and administrative duties to support project goals.I have demonstrated experience in facilitating meetings, presentations and writing project documentation, frequently support multiple projects. I am familiar with Veteran-focused Integrated Process (VIP) and have knowledge of SharePoint and Rational Tools Suite. I have experience working in an Agile/Scrum environment, as well waterfall software development, and have proven ability to research, write, edit, and produce technical reports. I am Scrum Master Certified (SMC).Summary of software, hardware, and programming language skills: VistA Medical Records Applications, Microsoft Project, RoboHelp, Microsoft Office, MS Word, MS Visio, MS Excel, MS Access, MS PowerPoint, Rational Team Concert (RTC), Peoplesoft, ProPath, QuickBooks Pro, Microsoft SQL Server, MS Publisher, TeamPlay, Medical Billing software, CAD/CAM Software (ESPRIT and SOLIDWORKS), Graphics manipulation (SnagIt), PageMaker, CASE Tools: Trained in Rational Tools: ClearCase, RequisitePro, ClearQuest, TestManager. Operating Systems: Windows 7, Windows 9X, Windows 8, Windows 10, Windows 2000, Windows ME, Windows XP, Windows Vista, UNIX, and MS DOS. Hardware: Desktop and Laptop PCs. Peripherals: Printer, scanner, fax, digitizer pad and pen. Programming Languages: Basic, FORTRAN, SQL Server, and Visual BasicMy primary residence is HUBZone Qualified.Experience:04/17 Present Retired too soonTook time off to deal with personal and family mattersI cared for a sick child for over a year, he is fine now and back in schoolWorked as a volunteer tutor for adults in the English Language Learners (ELL) program at Largo Florida Public LibraryAttended additional classes at St. Petersburg CollegeReady to go back to workMy last paid position was some time ago, but I still maintain my technical writing skills and my strong work ethics01/15 04/17 ManTech, International Technical Writer/Trainer/Analyst/QA Support /Meeting FacilitatorWorked on numerous projects for the Department of Veterans Affairs (VA)Worked in Agile/Scrum and Waterfall software development environmentsHave a firm understanding of the systems development life cycle (SDLC)Accomplished the following tasks as needed for multiple projectsoProvided technical writing support for project documentation including editing compendia and other project documents as well as meeting minutesoResponsible for the training portion of the contract including preparing training materials and presenting training classesoLead a small team of technical writers in producing a wide variety of project documentsoManaging meeting attendance schedules and meeting minutesoOften worked with multiple development teams having different documentation needsoProvided patch release training support by producing user and trainer guidesoCreated participant survey as well as scheduling and delivering Virtual Train-the-Trainer Sessions for multiple patchesoProvided support with QA in the Initial QA testing of TRM entriesoMeeting Facilitation including schedules, agendas, and meeting minutesoProposal Writing - Assisted proposal writing team with documentation expertise and editing servicesoProvided technical management support services in the areas of risk managementoAiding with the deployment of the BPS SharePoint sitesoCreating the Deployment Calendar Technical User GuideoBeing available for other duties as assigned.08/10 12/14 7Delta, Inc. Technical Writer/TrainerWorked on numerous projects for the Department of Veterans Affairs (VA)Worked in Agile/Scrum and Waterfall software environmentsAccomplished the following tasks as needed for multiple projectsoProvided project management support by scheduling meetings, preparing agendas, and meeting minutes, updating VA and 7Delta project share point sites, as well as assisting with additional project documentationoSupported project meetings including preparing agendas and meeting minutes, prepared activity reports and updated TRM website.oWriting detailed meeting minutes and facilitating Integrated Project Team (IPT) and ad hoc meetingsoSupported development teams that used the Agile/Scrum methodology.oProduced user guide updates and online help changes using RoboHelp.oPrepared weekly and monthly project reports.oUsed Agile Integrated Development Environment (AIDE) and Rational Team Concert (RTC) environmentsoAssisted with the preparation of the Project Management Plan (PMP)o Assisted with the preparation of the Project Management Plan (PMP), Kick-off Meeting Agenda and Minutes, Weekly Combined Status Report, PMAS and ProPath Documents.oSupported four development teams and eight software patch releases.oDocumentation included User Guide updates, Release Notes, Technical Manual updates, meeting minutes for Development and Testing callsoCoordinated with the CBO Training Team for updates to the EDI Billing User Guide10/08 12/09 High Performance Technologies, Inc. (HPTi) Technical WriterWorked on various Department of Veterans Affairs (VA) projectsoAssisted in the writing and editing of Service Level Agreements (SLA)oAssisted Proposal Writing TeamoWhite Paper research and preparationoRecorded meeting minutes10/07 10/08 Merlin International SQA TesterCAPRI C&P Templates Project - (VA) projectCreated test plans and ran test scriptsPerformed regression testingEffectively working with CAPRI development teamAssisted Analysts and Developers with SQA activities11/04 10/07 Electronic Data Systems (EDS) Technical WriterWorked on various Department of Veterans Affairs (VA) projectsProvided user documentation for over forty software patchesResponsible for the documentation of 14 VistA applicationsEffectively worked with two development teamsRecorded meeting minutes and documented software requirementsAssisted Project Manager, Analysts, SQA, Developers, and new Technical WritersEdited Analysts /SQA deliverables and conduced Work Product ReviewsSupported two development teams working on VA VistA applicationsoTeam Deliverables included Release Notes, User Manual, Technical Manual, Installation Guide, Test Plan, Test Scripts, Software Requirements Specification (SRS), Memorandum of Understanding (MOU), Software Design Document (SDD), Patch Description, and Installation InstructionsCertifications:Scrum Master Certified (SMC)Scrum Fundamentals Certified (SFC)Information Technology Infrastructure Library (ITIL) FoundationsMicrosoft Certified Systems Engineer (MCSE), Microsoft CorporationASTQB Certified Tester Foundation Level (CTFL), American Software Testing Qualifications Board, Inc.Professional Affiliations:Society for Technical Communication (STC)American Software Testing Qualifications Board (ASTQB)Education and Training:Bachelor of Applied Science (BAS) in Technology Management, St. Petersburg College 2004Microsoft Certified Systems Engineer (MCSE) Certificate, St. Petersburg College 2000Microsoft Certified Database Administrator (MCDBA) Certificate, St. Petersburg College 2000Professional ReferencesDennis G. Kemp, Sr.PHONE NUMBER AVAILABLEEMAIL AVAILABLEProject Manager, Mantech InternationalGianni LaRosaPHONE NUMBER AVAILABLEEMAIL AVAILABLEProject Analyst, By LightTracy L. LundienPHONE NUMBER AVAILABLEEMAIL AVAILABLEFacility Officer, EZVets |
