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Title Customer Service Workers Compensation
Target Location US-IL-Bartlett
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
EMAIL AVAILABLEStreet Address  Snow Drift CircleBartlett, Illinois Street Address  Cell: PHONE NUMBER AVAILABLESUMMARY:HUMAN RESOURCES ADMINISTRATION...Knowledge of recruiting and interviewing management and support staffwith emphasis on selecting productive, loyal employees. Ensurecompliance with affirmative action regulations. Familiar with HIPPA,COBRA, FMLA, ARISA, Short-term disability, Long-term disability, Unemploymentand Workers Compensation.TRAINING...Successful development and implementation of programs to increase employeepotential and morale while reaching higher productivity levels. Developone-on-one training, mentor programs and learning sequences. Training topics include customer service, unions, diversity, sexual harassment, employee relations, management skills, and business operations.BENEFITS ADMINISTRATION...Significant experience in benefits administration including stafforientation and program administration. Oversee implementation ofreports and records management systems. Knowledge of health, lifeand retirement plans.EDUCATIONMasters Degree, Human ResourcesKeller Graduate School of Management of DeVry UniversityChicago, Illinois 2005Bachelors Degree, Mass CommunicationsIllinois State University, Normal, Illinois 2000Associates Degree, Associate of ArtsCollege of DuPage, Glen Ellyn, Illinois 1998EMPLOYMENTRemedy Intelligent Staffing, Schaumburg, Illinois 60110Branch Manager 3/ 2011  12/ 2012Staffing with a focus in high volume hiring or staffing initiativesExperience managing a team of direct recruitersNurturing, building, and maintaining strong relationships with our client partner; anticipating staffing requirements and expectations and developing value-added services to support changing client needsAssisting with the recruiting, hiring and onboarding of hourly warehouse employeesManaging all aspects of field employee employment at the siteDeveloping creative, proactive solutions to staffing and performance challengesUnderstanding of the consulting business, and the nature of work we do with clientsProficiency in all standard software (Excel, Powerpoint, Word, )A can do attitude, creative problem-solving skills and tenacity to find solutionsThe Revcor Companies, Carpentersville, Illinois 60110Human Resources Generalist 3/ 2006  1/ 2009Manage human resources activities for hourly employees on three shifts including: recruitment, new hire orientation, terminations, database changes and weekly payroll processing.Partner with supervisors to address employee issues and provide guidance on the administration of company policy.Provided guidance to the principals regarding benefits, recruitment, and unemployment claims.Placed recruitment ads, screened resumes and conducted background checks on potential employees.Maintained companys minority business documentation and submit renewal paperwork.Member of the Safety Committee.Managed Workers Compensation, FMLA, Medical leaves, short-and long-term disability insurance and unemployment claims.Workers Compensation Trust of Illinois (WCTI) held their annual meeting on Friday May 8, 2009. Revcor was the recipient of two awards under my management:No Lost Time Accidents Safety Award Given in recognition for maintaining a safe and healthy work environment and achieving no lost time accidents in 2008. 30 of 92 companies receivedAward for Safety Excellence Given in recognition for Management of an outstanding safety program, achieving a loss ratio of less than 10% and a MSAP (Safety Audit) score of 90% or greater in 2008. 12 of 92 companies received. As a result we were a finalist for the Chairmans Award, we did not receive.StaffingResponsible for securing temporary employees (up to 110 temps) as needed in a manufacturing environment through agencies contacts. Act as a liaison between the agencies and internal department supervisors.Completed the new hire orientation and paperwork process; maintain internal job posting, personal files and training records (ISO 9001 / 2000 standards).Coordinated seasonal layoffs with managers, supervisors, and staffing agencies.Verify hourly and salaried non-exempt payroll hours.Developed policies and procedures for new hires.TrainingConducted Spanish and English annual open enrollment (benefits) presentations for all three shifts.Developed and delivered company seminars (Spanish and English) topics included employee relations, sexual harassment, new soft ware training and mid-year performance reviews.Managed and conducted CPR training classes for all three shifts.Conducted Wellness program presentations for all three shifts (Spanish and English).Chicago Board of Trade Chicago, Illinois 6060530 Year Option Clerk 9/2004-2/2006Provide support in a high volume, high pressure environment requiringstrong communications skills, accuracy and timely transfer ofinformation.Responsible for verifying each transaction with clients in a timely matter.Responsible for recording and calculating all tractions in 30 Option pit.COMPUTERS: PowerPoint, Outlook, Word, Excel, Cort, Shop viewLANGUAGES: Bilingual: Read, Write and Speak Spanish

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