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Washington, DC Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYCertified Phlebotomist CPT certified by the State of Washington DC with years of experience within hospital and blood bank settings. Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing, and storing blood samples; and verifying medical records. High level of accuracy and attention to detail. Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval. Possess excellent patient-relations skills  known for having a gentle touch and the ability to alleviate patient anxieties. Key Competencies Venipuncture & Capillary Puncture Blood Collection & Handling Safety Medical Records Review Inventory Control Procedures Multitasking and Prioritization Blood Specimen Storage Patient & Donor Care Quality Assurance & Control Written and Verbal Skills Building Customer Trust and LoyaltySKILLS Sanitation and SterilizationSpecimen CollectionTime ManagementDrawing BloodData RecordingProcessing SpecimensTeam LeaderPackage SpecimensMicrosoft WordOrder FulfillmentCall Center OperationsConflict ResolutionShipping and ReceivingUnderstandingCustomer ServiceInbound and Outbound CallingAccount UpdatingInventory ControlCall TransfersProcess TransactionsUnderstanding Customer NeedsWORK HISTORY PHLEBOTOMIST 07/2022 to CURRENTAcalentCollected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.Used personal protective equipment correctly to protect coworkers and patients.Verified patients' identification for proper sample collection. Centrifuged blood samples as outlined in clinical protocols. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.PHLEBOTOMIST 08/2020 to 06/2022Kaiser PermanenteObtain blood samples for medical testing and transfusion through venipuncture or capillary punctureFollow infection-control and safety procedures in carrying out daily phlebotomy functionsPrepare blood-collecting equipment, draw blood and safely store and transport samplesBuild trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimensWork collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.CALL CENTER REPRESENTATIVE 01/2019 to 08/2020FEMAAssisted in catastrophe management to include emergency activation and in-activation, contractor coverage and capacity management Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems Assisted applicants who experienced natural disasters apply for FEMA benefits and ensured cases were updated through completion. AFTER SCHOOL TEACHER 10/2016 to 11/2018Before, AlphaBest EducationObserved and interact with children, provided meals, and create activity and assisted with homeworkDeveloped daily lesson and activity plans in coordination with the coordinatorEnsured safety and identified students needing additional attention, responded accordingly.EDUCATION Certified Phlebotomist Technician 07/2020 Dynamic PhlebotomyHigh School Diploma 08/2016Ballou High School, Washington, DCCERTIFICATIONS CPT - Certified Phlebotomy Technician Vaccinations - fully vaccinated (Boosted)