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Click here or scroll down to respond to this candidateCandidate's Name
AddressStreet Address 3rd StreetPittsburgh, PA Street Address
PhonePHONE NUMBER AVAILABLEEmailEMAIL AVAILABLEEXPERIENCEApril 2021-August 2022UCC Coordinator/PCR Specialist Title365 Coraopolis, PA Prepared subordination packages and UCC releases to send to junior lien holders for release Reviewed and approved subordination packages and UCCs once returned for accuracy Created shipping labels for all packages Reviewed dated recording rejections from counties across the United States Coordinated between customers and notaries to arrange doc correction signing appointmentsOctober 2020 May 2021Title Policy Specialist Finn Title Coraopolis, PA Fixed recording rejections from the county on all recordable mortgage documents Kept in communication with varies US counties on updates, additional information needed, etc. Created title policies and reviewed existing policies for any inconsistencies and errorsJune 2019 September 2020Title Policy Coordinator Mortgage Connect Coraopolis, PA Responsible for issuing final title policies on loans Work with other departments for lien clearing issues/confirming taxes have been paid Confirmed closing documents returned are complete and signed properly Collaborated with various underwriters for final policy issuing July 2018 April 2019Credit Card Services PNC Bank Pittsburgh, PA Explained interest rates, took payments, and closed accounts on PNC cards Handled high volumes daily of over 70 calls a day Learned to adapt to a revolving schedule that changed weekly, often daily Kept track of and reported customer concerns/complaints November 2017-June 2018Recording Coordinator Mortgage Connect Coraopolis, PA Worked with abstractors/court houses to obtain recording information on over 1,500 outstanding orders Worked urgent call line that handles signing problems, scheduling issues, and document questions Assisted with clearing lien issues on REO/purchase orders E-recorded mortgages and shipped originals back to lenders Shipped docs and assigned abstractors/court houses to manual recording mortgages Assigned rejections for corrections to be resubmitted for recording Pulled nightly reports for the next days job assignments September 2016 April 2017Member Services Representative Morneau Shapell Pittsburgh, PA Enrolled new members in health benefits Updated health plans during annual enrollment and updated existing plans during qualifying life events Made callbacks on client escalationsAugust 2006 May 2011Customer Service Representative (contract) PNC Pittsburgh, PA Took calls/answered emails from customers to provide information and answer inquiries for banking products and services Refer unresolved issues to correct designated departments Kept and submitted records on all customer interactions and transactionsMay 2012 September 2013Customer Relations Manager Bank of America Pittsburgh, PA Worked with delinquent customers on modification or short sale options for their home Relayed information between underwriting and customers on needed information and documents Had a dedicated list of over 200 customers that were personally assigned to me Kept in contact with my customers through every step of the modification or short sale processAugust 2006 May 2011Regional Relationship Manager iMortgage Service Pittsburgh, PA Lead customer maintenance calls and setup new customer accounts Generated leads from existing clients to establish new business opportunities Managed the companys profit margin guidelines by deciding acceptable costs to pay the vendor base Conducted interviews and made hiring decisions Supervised a team of over 20 associates Maintained profit margin guidelines for a large region of vendors and delivered cost reports to our clients Negotiated spending costs with vendors to further improve company revenueADDRESS128 3rd StreetPittsburgh, PA15225EDUCATIONRobert Morris University Moon Township, PADecember 2004 Bachelor of Arts in CommunicationsGraduated with a 3.8 GPA Cumma Sum LaudePHONEPHONE NUMBER AVAILABLEREFERENCESEMAILEMAIL AVAILABLEAvailable upon request |
