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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYTo secure a position in the healthcare field that utilizes my skills in the Claims, as well as my background in research/resolutions, and my Customer Services skills 4 years of experience in the Healthcare field 20 years of Customer Services experience 8 years of Administrative Assistant and Office management Research and Problem-solve Detail-oriented and focused on superior customer service and process improvements. Leader and Team playerProfessional ExperienceAdministrative AssistantCountryman & Associates Tampa FL Mar 2023 Jun 2023 Answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for the staff team. Sorted and distributed office mail and recorded incoming shipments for corporate records.Office ManagerCaliber Collision Atlanta Ga / Tampa FL Feb 2016 Mar 2023 Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping. Established workflow processes monitored daily productivity and implemented modifications to improve the overall performance of personnel. Managed office operations while scheduling appointments for the department manager. Managed budgets, appointment scheduling employee and event itineraries, and accounts to improve productivity initiatives. Train new employees Setup work stations for employees to do the online paperwork. Assisted with month-end closing, including reports and explanations of variances.Claims SpecialistCyprexx Staffing Atlanta Ga May 2012 Feb 2016 Performed basic accounting, such as recording revenues and reconciling and auditing daily cash. Prepared and reviewed financial statements and accounting entries. Assisted with month-end closing, including reports and explanations of variances. Answered escalated claim adjustment requests and resolved issues received through transferred provider phone calls.Customer Services SpecialistNCO MX Energy Gas Co Atlanta Ga Apr 2008 May 2012 Answered Multi-line phone system, routing calls, delivering messages to staff, and greeting visitors. Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records. Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events. Managed department budgets and generated financial reports for management review.EducationBennett High 1985 -1989 diplomaACCOMPLISHMENTS AND SKILLSMicrosoft Outlook: Microsoft Word, Microsoft Excel, PeopleSoft, Xcelys, Ika, Facets |
