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QualificationsTendency to be accountable, professional, open to feedback, and act with integrity at work.Ability to responding to customer situations with sensitivity, as well as to identify and resolve common customer issues.Professional Experience2021-2023 Amazon Burlington, NJWarehouse AssociateSorted and loaded packages into crates and trucks for deliveries to various parts of the country.2020-2021 Freedom Mortgage Corporation Marlton, NJCustomer Care RepresentativeAided existing mortgage customers and authorized third parties for monthly payments, payoff letters, escrow analysis, forbearance, refinancing, etc.2016-2019 TD Bank, N.A. Mount Laurel, NJBanking SpecialistProvided Legendary Experience Initiative (L.E.I.) to personal banking customers.Assisted customers with account information, debit card issues, online banking, and other banking services.2009-2015 Various Temporary PositionsWorked for various employers and temporary assignments in customer service, industrial, and other various professional roles.1999-2009 M.R.S., B.P.O., LLC. Cherry Hill, NJ Collection Services RepresentativeCollected primarily debit consolidation and Capital One credit card accounts while setting up monthly payments.Member, Million-Dollar Gold Club: October, 2003.Budget Achievement and Grand Slam Awards: 2002-2005, and 2007.Perfect Attendance Award (three times): 2002, 2004, and 2005.Collector of the Month: February, 2000.1994-1999 Allied Bond & Collection Agency Mount Laurel, NJCollection Services RepresentativePerformed telephone collection calls of past-due accounts.Collected primarily on Citibank and other various credit card accounts.Education1990-1993 Rowan University Glassboro, NJB.A., Communications.1988-1990 Oakland Community College Auburn Hills, MIA.A., Liberal Arts