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Click here or scroll down to respond to this candidateFHFREDERICK HOLCOMBE JREMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL Street Address
Sales and Customer Service: Sold Term Insurance, Final expense insurance, Medicaid Health Insurance, annuity and mutual fund policies to clients of various ages and nancial status. Conducted nancial needs analysis. Suggested and sold appropriate beverage and food combinations. Upsold guest on food and drink items. Build restaurant guest counts by promoting specials and building a regular clientele. Continually developed a favorable rapport with managers, customers and sta.Management: Manage restaurant activities for an entire shift. Trained new employees and procedures and mentored individuals on an ongoing basis. Coordinated activities, administered policy, handled performance problems. Managed activates for wait sta, counter sta, kitchen preparation line and cooks, catering, busing and janitorial crews. Exhibited leadership ability and creativity while maintaining order. Cash Handling and ManagementHospitality and Guest ServiceBar Operations and LogisticsTime ManagementCleaning and SanitizingMultitasking and PrioritizationInventory ControlsTraining and MentoringRelationship BuildingTGI Fridays/ Midway Bedford Park, ILMIXOLOGIST & BREW MASTER04/2014 - 11/2015Complected TGI Friday's bartending certication.Properly and promptly prepared, garnished and served drinks to guest. Observed each guest to make appropriate beverage and food recommendations.Upsold guest food or drink items when appropriate. Accurately rung up all orders in the POS system.Build guest count by promoting specials and building a regular clientele. Managed cash and credit receipts.Maintained inventory.Bualo Wind Wings Homewood, ILSHIFT MANAGER05/2010 - 11/2011Managed entire shift sta and operations including wait sta, counter sta, kitchen preparation line and cooks, catering, busing and janitorial crews. Tracked and maintained inventory, including food, utensils and spirits. Host Fantasy Football draft events.Functioned as a bartender.Recorded cash and credit receipts.Monitored and made daily deposits.Trained and mentored new employees to maximize teem performance. TGI Friday's/Downtown ChicagoChicago, IllinoisSERVERProperly and promptly prepared, garnished and served drinks to guest. Observe each guest to make appropriate beverage and food recommendations.SummarySkillsExperience04/2005 - 03/2010 Build guest count by promoting specials and building a regular clientele. Upsold guest on food and drink items when appropriate. Accurately rung up all orders in POS system.Maintained inventory.Managed cash and credit receipts.Maintained a warm and welcoming atmosphere.Veried age of all guest ordering alcoholic beverages. Strictly adhered responsible alcohol service standards. Spirit of Chicago/Navy Pier Chicago,IllinoisSERVER/BARTENDER05/2009 - 12/2009Monitor guest for intoxication and immediately report concerns to management, contributing safe and welcoming environments for all patrons.Upsold high-prot items such as appetizers and mixed drinks to enhance sales numbers.Help customers place orders, explained menu items and suggested appropriate options for food allergy concerns.Collected credit card, cash and gift certicate payments and dispensed change for cash transactions.Prepare beverages and lled orders for customers.Create orders, document special requests, and follow up with kitchen personnel to foster top-quality service and minimize complaints. Redsh Chicago, IllinoisSERVER09/2007 - 07/2009Properly and promptly prepare, garish, and served drinks to guest. Observe each guest to make appropriate beverage and food recommendations.Upsold guest on food and drinks items when appropriate. Accurately rung up all orders on POS system.Build guest count by promoting specials and building a regular clientele. Manages cash and credit receipts.Maintain Inventory.James H Bowen HS Chicago, ILHigh School Diploma06/1997TGI Friday's Bartending School, Chicago, IL04/2014 Bartending CerticationProfessional Bartending School, Chicago, IL01/2006 Bartending School CerticationEducation and TrainingContinuing Education |
