Candidate Information Name Available: Register for Free Title Support Representative Administrative Assistant Target Location US-TX-Plano Email Available with paid plan Phone Available with paid plan

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Candidate's Name
Plano, Texas PHONE NUMBER AVAILABLE EMAIL AVAILABLEEDUCATIONBowen University Oyo State, NigeriaBS in Communication and Information Sciences, Street Address
WORK EXPERIENCEBC TWENTY LLC April 2021-DateCustomer Support RepresentativeHandle 90+ calls with duties including signing up new customers, retrieving customer data, and presenting relevant product information.Properly direct inbound calls in phone queues to improve call flowsCreate and maintain customer logs and book-keeping spreadsheets.Increased customer engagement by 15% through proactive follow ups and intercom chat platform.CC HUB Nov. 2017-Mar. 2021Administrative AssistantGathered, updated, and tracked project dates, and status informationOrganized office transition from paper invoices to QuickBooks and online invoicesResearched alternative sources for products to ensure competitive pricing.Trained 3 administrative assistants on customer service, and other office procedures; including maintaining files, and sending correspondence.SKILLSMicrosoft office, Microsoft Teams, Problem-solving, Active listening, Written/Verbal Communications skills, Interpersonal skills, Organizational skills, Work ethic, Fast learner, Critical thinking, Time Management, Multi-tasking.