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Baltimore CountyEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCaseManagerBrown & Brown/Portland, MEFebruary 2022-February 2023Processed numerous short term disability claims and state leaves. Processed and monitored FMLA leaves. Summarized and Reviewed detailed medical information.Retail Investment Services SpecialistT Rowe Price/Aerotek Owings Mills, MDOctober 2021 to February 2022Performed numerous financial transactions. Educated Clients about investment opportunities. Performed banking transactions. I answered detailed questions about IRAs, Required Minimum Distributions and tax implications.Lease Exchange AdministratorToyota Financial/Collabera - Owings Mills, MDJune 2020 to October 2021I reviewed and processed financial transactions. I processed warrantee refunds and reallocated payments. I answered detailed questions about automobile leases and payment options. I worked on numerous computer programs and monitored car loan financing.Member Service RepresentativeAetna- Linthicum Heights, MDNovember 2018-February 2020I answered questions about eligibility and enrollment for Aetna Members in the State of Maryland, Virginia and West Virginia. I also assisted Health Care Providers offices in verifying the eligibility of patients. I was required to multitask, manage time and learn numerous computer programs.Review Specialist IIInovalonSeptember 2017 to August 2018I was responsible for contacting Doctors offices and Hospitals to schedule the collection of medical records. I was responsible for verifying the contact information and credentialing information of Physicians, Doctors offices and Medical facilities in order to facilitate the transfer of medical records. I was responsible for adhering to all PHI and HIPAA guidelines.Customer Service RepresentativeSymphony PlacementsJanuary 2017 to September 2017I assist Consumers in enrolling in the Affordable Care Act and other health insurance related plans. Conducted consumer interviews and reviewed health plans. Passed the Maryland State insurance license exam.Long Term Disability Case ManagerMetLifeMay 2004 to August 2016I completed absence management task, inbound and outbound calls to Employees/Doctors offices/Supervisor to complete interviews, sent disability reports by emails, completed employer teleconferences, reviewed medical documentation with nurses and doctors, wrote detailed letters, sent faxes, gave reports and provided excellent customer service, learned new computer programs frequently and was responsible for transporting the company lap top to different work sites.Assistant ManagerPayless/Parade of ShoesMay 2003 to May 2004Completed openings/closing, bank deposits, completed scheduling reports, inventory, sales charts, advertising displays, monthly goals and reports, cash register exchanges and counts.Customer Service RepresentativeAFSA Data CorporationJanuary 2001 to October 2002Work as a customer service representative answering inbound questions about student loans. Handled collection call for past due accounts. Completed deferment and forbearance processing. Completed financial transactions and worked on the pilot team for new computer programs.EducationBA - Business ManagementSUNY Polytechnic Utica/RomeAssociates Degree - Business Management/MarketingSUNY DelhiSkillsMicrosoft, Windows, Excel Spreadsheets (10+ years)AwardsMetLife Employee of MonthJuly 2011Nominated for Circle of Excellence 3 timesAward given for dedication and great customer serviceNominated for MetLife Top 5% EmployeesMay 2006Award given to employees who finish in the top 5% in productivity and qualityMaryland Health Connection Employee of The WeekJuly 2017A award given for having a average Quality Rating of 99.7%.Certifications/LicensesValid Drivers License