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YOLANDAYOUNGYY University City, MO Street Address ,PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYPositive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities. SKILLS Data collection  Family assistance  Patient interviewing Written communication  Time management  Leadership Team leadership  File maintenance  Records retrieval Research  Call management  Product guidance Strong communication  Conflict resolution  Service-oriented Positive and professionalEXPERIENCESenior Navigator June 2021 - February 2023United Healthcare Maryland Heights, MO, United States Maintained knowledge of community services and resources available to patients. Assisted patients with meeting financial obligations with use of sliding scales. Helped improve institutional policies based on collected, analyzed and reported encounter data. Conveyed policies and procedures to patients from medical and administrative standpoints. Educated medical staff and patients by developing informational materials. Reduced risk and legal liabilities, consistently researching options and implementing recommendations. Supported patient service needs by coordinating efficient referrals for additional resources. Customer Service Intake Specialist April 2019 - April 2020 Clarkson Eyecare Ballwin, Missouri Built trusting relationship with customers to better understand needs. Collaborated with colleagues and co-workers to deliver quality customer experience. Collaborated across departments to resolve customer-related issues. Anticipated needs and resolved problems to keep customers happy. Delivered fast and friendly service to handle questions and service complaints. Enhanced customer satisfaction with fast, knowledgeable service. General Clerk III April 2013 - June 2018Serco Wentzville, Missouri Entered data into system, printed out requested sets and generated reports. Assisted internal and external customers, independently handling numerous clerical tasks. Collected and verified accuracy of various payments and deposits. Created new processes and systems for increasing customer service satisfaction. Reviewed files and records to respond to employee or customer requests. Preserved files and records to keep up-to-date and easily accessible. Attended meetings to take minutes and perform dictations. EDUCATIONAssociate in Arts (A.A.) - Business Administration December 1985 Florissaint Valley Community College, Ferguson, MO Bachelor of Science (B.S.) - Business Administration May 1987 Columbia College, Saint Louis, MOLANGUAGEConversationalSpanish