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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Willow Way Apt AClearwater, FL Street Address
PHONE NUMBER AVAILABLEObjective: To utilize my education in the medical field and customer service industry to their fullest potentialEducation: Edu Tech Centers, Clearwater, Florida Health Insurance Billing and Coding Program 01/05/08/05Completed externship at All Family MedicalMedical Billing and Coding Skills:Ability to code effectively, utilizing current code and guidelines for CPT,ICD-9CM and HCPCS Level II codingKnowledge of all aspects of Insurance Claims ProcessingWell versed in Anatomy and Physology and Medical TerminologyKnowledge of Computerized Billing Systems and windows and excel (Medi-soft & Visionary)Proficient in completing CMS-1500Typing 10 key skillsKnowledge of reimbursement/collectionsExperience:July 2006-PresentInformation SpecialistCredit/Debit SpecialistCredit and Debit Specialist:Credit ResponsibilitiesGeneral Customer ServiceAnswer incoming calls from cardholders and financial institutionsAssist cardholders reporting plastics as lost/stolenActivate credit or debit plasticsChange billing dates for cardholdersLimit increase or decrease requestTake incoming calls in a busy call centerData entry for new clients as well as updating existing call recordsFile disputes for clientsResearch and disclose information to customersProvide claim information to customers about returned checksProvide company authorized solutions to resolve customers concernsPrepare forms for other departments for completionGaming ResponsibilitiesUnlock and reset passwords for casino employees and co-workers.Assist Accounts Maintenance, correspondence, and data entryLevel 1 support for technical Support for gaming E-Cage and I-Can callsProvide limit increases for Gaming Portfolio Managers upon requestAuthorizationsResponsibilities:Provide special procedures for Staples, Tiffanys, CartiersAssist merchants reporting fraud transactionsProvide approvals for Safeway U S Treasury Check TransactionsKCC CallsComplete membership sign ups and pin resets for KCC 7-11 callers.September 2005-July 2006FACS Group (Now Macys) Clearwater, FLVisa Customer Service 01/01/2006-07/10/2006Answer incoming calls from customers concerning their statementsCorrect all errors, remove fraud prevention blocks, close accounts at customers request and save accounts from closingCREDIT GRANTING 09/2005-01/2006Answer calls from retailer sales associates for authorizations of purshases and credit line increasesJuly 1996-June 2004Equifax-St Petersburg, FLControl Clerk III and Check Authorization 07-23-1996-06-25-2004Responsibilities:Answered after hours switchboardAnswered incoming calls from retailers and financial institutionsAssisted card holder and financial representatives with card replacementsClosed lost/stolen cardsBlocked card for fraud activity, increased/decreased limits on cardsProvided assistance for financial institutions at their requestData entryTrained new agents in proper policies and proceduresAuthorized checks for merchants and retailersCERTIFIED NURSING ASSISTANT 1985-1991 RANDOLPH NURSING HOME, WINCHESTER, INDIANAIntermediate, (Now Assisted Living Facilities), Long Term Care and Skilled UnitsReferences:Available upon request |
