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Click here or scroll down to respond to this candidateCandidate's Name
Tucson, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain and secure a position with in your organization. I am a dynamic multitasker with outstanding relationship building. I have worked in the customer service related field for over 5 years. With the ability to Interact with customers to provide basic or scripted information in response to routine inquiries about products and services provides me the knowledge to be a successful candidate for your company.Work Experience:Customer ServiceSee's Candies - Tucson, AZ, US September 2019 to August 2022 Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases, and receive and process cash or credit payment. Prepare merchandise for purchase or rental. Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Customer ServiceConvergys - Tucson, AZ, US January 2019 to August 2019 Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions Evaluated and responded to incoming customer service and requests for technical support assistance Explained technical information in clear terms to non-technical individuals to promote better understanding Documented all transactions and support interactions in system for future reference Created documentation for cases and claims for damaged, lost or displaced package Achieved performance goals on consistent basis Worked in call center environment handling manual and automatically dialed inbound calls.Customer ServiceBrand AmbassadorDillard's - Tucson, AZ, US October 2013 to January 2019 Beauty advisor, fragrance specialist, team lead Greet customers and ascertain what each customer wants or needs. Related occupations Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Related occupations Compute sales prices, total purchases, and receive and process cash or credit payment. PHONE NUMBER AVAILABLECustomer ServiceNatural Insight - Tucson, AZ, US March 2010 to January 2017 Ticket, arrange, and display merchandise to promote sales. Describe merchandise and explain use, operation, and care of merchandise to customers Inventory stock and requisition new stock. Related occupations Exchange merchandise for customers and accept returns. Prepare merchandise for purchaseRepresentativeAFNI - Tucson, AZ, US June 2010 to October 2013 Processed payments and applied to customer balances Evaluated and responded to incoming customer service and requests for technical support assistance Increased revenue by opening new accounts and upgrading service. Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements.Filing ClerkSt. Elizabeth Clinic - Tucson, AZ, US January 2005 to April 2009 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. File and maintain records. Receive payment and record receipts for services. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Transmit information or documents to customers, using computer, mail, or facsimile machine. Analyze data to determine answers to questions from customers or members of the public.EducationDiplomaPueblo High SchoolSkills Customer Service, Data Entry and Tech Support Exceptional time management skills Strong communication skills, both written and verbal Detail-Oriented Comfortable in utilizing persuasive sales approaches Quick Learner Reliable Motivated Team Player Conflict/Complaint Resolution Able to work fast paced, changing environmentCertifications and LicensesFood Handler CertificationReference upon interview12/5/25 RESUME! |
