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Click here or scroll down to respond to this candidateCandidate's Name
(Des Moines, IA) Professional Experience:Global Atlantic FinancialMay22-Jan23(Contract Ended)Project Business AnalystResponsibilities: -Analyzed and evaluated current business processes that the company had and identified areas of improvementResearched and reviewed up-to-date business processes and new IT advancements to make systems more modernPresented ideas and findings in meetings creating initiatives depending on the businesss requirements and needsDeveloped projects and monitored project performanceCollaborated with users and stakeholdersWorked closely with senior management, partners, clients and techniciansWorked closely with Agents making sure their commissions were correct and if found they were incorrect, I would send to the appropriate business unit to have commission check reissuedWells Fargo, West Des Moines, IA Sept21-May22Loan Servicing Specialist 3 (Contract ended) Responsibilities: -Managed a workflow tool used by Financial Team members to review and process communication (e.g., compliance reporting, funding requests, etc.) from clients.Reviewed clients' financial statements and spread the financial statements accurately into standardized templates.Performed ongoing management of a proprietary portfolio management application which included a collateral database, borrowing base calculations, transaction-specific information screens and reporting tools.Responsible for extracting data from clients' pay stubs and W2 forms into the KTA system.State of Iowa, Division: Iowa Workforce Development, Des Moines, IAJan20-Sep21Workforce Advisor (Contract ended)Responsibilities: -Took incoming calls from claimants wanting to file new claims.Handled 40-50 calls on daily basis related to claims and financial issues.Handled inbound calls from the customers and helped in resetting passwords for account access.Resolved claimant issues and addressed their concerns.Escalated claimant issues to management as needed.Returned claimant calls to obtain additional information and address concerns.Utilized Lotus notes and Google spreadsheets to log/track claimant issues.Educated claimants on new government stimulus programs. Conducted Fact Finding Interviews with claimants.Mercer, Urbandale, IASep19-Jan20Benefit Counsellor (Contract ended)Responsibilities: -Answered employee benefits-related questions and conducting benefit enrolments in a call center environment.Handled 45-50 calls on a single day related benefits issue.Created cases to resolve customer issues, technical problems and assisted outbound resolutions team with customer contact.Verified privacy and security checks in order to validate calls.Obtained appropriate information to process benefit enrolments.Provided information to assist in making benefits-related decisions.Maintained a positive relationship with clients and customers on behalf of Mercer.Gap: -Candidate met with an accident and took some time off in order to recover.General Dynamics Information Technology, West Des Moines, IASep10-Dec15Senior Help Desk Analyst (Full time: Left because of medical issues)Responsibilities: -Responsible for providing technical hardware and software support to users in the medical industry.Listened, analysed, documented, resolved and/or escalated issues, while employing excellent customer service skills adhering to corporate guidelines.Served as liaison to application development and software quality assurance teams in identifying advanced technical issues.Analyzed complex data, and resolved advanced applications, corrupt databases, and data processing issues in an efficient and effective manner.Documented and tracked each issue (in incident/problem management system), and escalated issues that required more advanced research and troubleshooting.Gathered data to perform data analysis on call details and statistics to determine trends and opportunities to improve the customers experience.RICS Software, Inc., Urbandale, IADec07-Sep10Technical Support Specialist (Full time: Company relocated)Responsibilities: -Provided technical support to retail users that were having technical problems with their point-of-sale software and/or hardware.Performed Quality Assurance testing when new versions of software were deployed.Assisted users in troubleshooting network issues.Diagnosed complicated issues for users and escalated to Tier 3 as needed.Education:High School Diploma, East High School, Des Moines, IA |
