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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary StatementMotivated professional with extensive experience in customer service and sales. Self-starter with demonstrated leadership qualities, highly competent in performing multiple tasks while anticipating and meeting both customer and management needs.PROFESSIONAL SKILLSAdaptabilityInterpersonal communicationSales orientedExperience with Office Suite, cell phones and internet accessConflict resolutionDetail orientedACCOMPLISHMENTSReceived consistently high marks on customer service surveys while at ConnextionsReceived Safe Driver Award from City of EnglewoodSupervised 22+ volunteers on the City of Englewood BookmobileAchieved top salesman in rental insurance consistently over several years at Budget Rent a CarPROFESSIONAL EXPERIENCELicensed Insurance Agent 05/2016-presentAssist Medicare and Affordable Care Act customers in enrolling in Medicare, Life and Health plans and helped them choose the appropriate plan based on their personal situation and needs. Position requires patience and understanding, as well as, the ability to explain complex medical plans in common terms so customers can understand their options.Able to gain customers trust in expertise and make them more comfortable and secure in their decision, helping this segment of the population with their insurance needs.Maintained excellent quality standards in highly regulated field of insurance.This position is mostly seasonal and based on yearly open enrollment period for insurance-eligible individualsIndependent Contractor/Sales/Field Rep. 12/2012-07/2016Cooper Heating and Air Conditioning, Broomfield CO, Calico Staffing, San Diego, CA, Flair Events, Tualatin, ORPart time independent contractor working in various Costco stores in the Denver metro areaEngaged members in conversation about heating/air conditioning systems, mens and womens apparel, womens jewelry and fine linens.Provided details about the quality, value, guarantees of each productSet up appointments on a commission basis for in-home estimatesProvided details on the quality and value of the merchandise, and assisted member in selection, received commission on all jewelry salesPerformed inventories, reordered and stocked merchandiseKing Soopers, 06/2014-10/2014CashierConnextions, 09/2013-04/2014Customer Service AgentAssisted clients with Medicare Part D prescription drug plans and benefitsUtilized conflict resolution models when assisting upset clientsResearched issues and provided answers in accordance with the lawUsed online websites to determine prior drug authorizations and tier and formulary exceptionsCompleted and submitted preauthorization requests for non-formulary and specialty drugs on patients behalfExempla Hospital, 09/2005-02/2011Administrative AssistantPerformed sleep studies and electroencephalograms in the Sleep CenterUsed effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at easeScheduled patients and verified patient demographics and insurance informationCompleted and submitted preauthorization requests for sleep studies to the patients insurance company via faxCommunicated directly with physicians, nurses, other administrative staff, and insurance carriers to coordinate patient careUsed Microsoft to track patient census information and data for staffing purposes and electronic medical records systems for reporting study resultsHandled phone calls, faxes, and walk-in inquiriesUniversity Colorado Hospital, 01/2005-11/2005Electroneurodiagnostic TechnologistPerformed electroencephalograms in Epilepsy Monitoring UnitUsed effective communication skills to answer patient questions and used a calm, compassionate manner to put patient at easeObserved patient to provide important data to the physician to increase diagnostic usefulness of study resultsLICENSURE/EDUCATION/TRAININGLife, Accident and Health, Resident Producer License, State of ColoradoAssociate of Applied Science, Community College of DenverCertified Nursing Aide, State of Colorado |
