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Click here or scroll down to respond to this candidate2721 East Dorchester Drive Deltona, FL 32738-(C)PHONE NUMBER AVAILABLE email:EMAIL AVAILABLECandidate's Name
ObjectiveTo obtain a challenging position with a professional establishment where I can utilize my experience and knowledge in client service, finance, and operations in a role that allows for advancement and growth.Professional ExperienceAccount Transfers, Pershing LLC, Feb 2011- Present. Transferred to Flordia officeResponsible for processing Incoming and Outgoing ACATS, DRS, Outgoing Wires, and Incoming Non-ACATS transfers for Pershing Introducing Broker Dealers. Also responsible for running the daily cusip exception report by locating security identifiers for assets that are unrecognized by the Pershing NetX360 system and then journaling the assets to the appropriate client and suspense accounts. This role requires strong attention to detail skills while reviewing paperwork, legal documents, and assets associated with client accounts. Respond to multiple account transfer related inquires which require research for Pershing clients through service center request. This role requires constant communication with contra firms nationwide and internal departments within Pershing LLC. Proficient knowledge of Pershing LLC in house systems which include: NetX360, Rumba, JR10, PCAT, and OLCA.Make outbound calls to follow-up on the status of the transfers by contacting the contra firm through a daily report. Receive inbound calls from clients and contra firms regarding the status of transfers. Process team audit reports regarding workloads and follow-ups. Process outgoing transfer by setting up check requests and wiresClient Service Global Clearance, Pershing LLC June. 2009- Feb. 2011 Left New JerseyResponsible for receiving incoming calls regarding Equity P&S and Fixed Income products from Pershing Introducing Broker Dealers. Assist the Pershing Introducing Broker Dealers with comparison of trades, trade fails, setting up service center requests, and how to enter, correct, and cancel trades. Also responsible for working with internal departments throughout Pershing to resolve trades issues. Proficient knowledge of Pershing LLC in house systems which include: NetX360, OLCA, RTTM/Contracts, Obligation Warehouse, and DTCC.Asset Services Customer Service, Pershing LLC, Jan. 2006- May 2009Responsible for receiving incoming calls regarding ACAT, Non-Acat, DRS and Mutual Fund transfers from the Pershing Introducing Broker Dealers. Assist the Pershing Introducing Broker Dealers with processing transfers, escalated issues, and resolving any transfer related issues in a timely manner. Make outbound calls to follow-up on research items and escalated transfer issues for the Pershing Introducing Broker Dealers.AXA Equitable Oct. 1996-Sept 2005Responsible for depositing client checks in accounts on a daily basis. In charge of logging all check exceptions made in the operations center on an excel spreadsheet. Process check requests for clients and send checks overnight via UPS. Log every check sent out along with the UPS tracking number in an excel spreadsheet daily for tracking purposes. Process journals by moving funds accounts. Make outbound calls to verify instructions for standing letters of authorization and funds over 50K. Process money links (electronic funds transfer) to allow clients to transfer funds between other financial institutions on a recurring and on a request basis. Extensive experience handling inbound and outbound client calls as well as dealing with other departments to solve problems and expedite escalated items.Skills Ability to effectively prioritize, organize and multi-task in a high pressure, high volume environment with tight deadlines. Ability to act and operate independently and collaboratively. Ability to handle conflict with clients, customers, and peers. Ability to provide on the job training and coaching skills to less experienced associates. Excellent interpersonal, customer service, time management, and telephone skills. Problem solving and analytical skills, including the ability to collect and analyze data to make recommendations for actions required. Proficient knowledge of Microsoft OfficeEducationHigh School Diploma, Essex County Vocational High School Graduated 1984Some College Bloomfield College |
