| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Email:EMAIL AVAILABLEPhone:PHONE NUMBER AVAILABLEEducationStrayer UniversityBachelor of Science in AccountingEstimated graduation 2024Dawn Career InstituteDental Assistant CertificationGraduation 2014Professional ExperienceCapital One BankNovember 2021 to present Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone to provide information about products or services, cancel accounts, or obtain details of accounts.DoorDashJanuary 2021 to November 2021 Deliver over 15 orders per shift Answer customer questions and resolve complaints Check orders before leaving the restaurant Plan routes to deliver orders efficiently Received customer satisfaction rate of 99% Followed logging protocols on DoorDash application to ensure product and delivery accuracy AmazonMarch 2018 to January 2021Order Fulfillment Fulfilled computerized customer orders obtained from FR scanners using latest technology in warehouse systems. Rapidly completed over 500 customer orders a night. Forklift Certified in 72 hours Used immense and precise knowledge of workplace safety to obtain awards for most single orders picked on my shift for 2019 peak season. Worked closely with my supervisor to help with extra work orders in other areas and to take on a 60 hour work week to help our team succeed.Sallie MaeJanuary 2019 to September 2019Collector Placed borrowers and cosigners in the best suited payment programs based individually on income, school status, and financial obligations to bring their accounts current and maintain their monthly payments. Assisted customers maintaining their student loans payments by reviewing their accounts and explaining their loan, interest rates, fees and monthly minimum payments. Ability to understand student loan agreements and state laws necessary to assist the customer. Worked with auto dialed and manual dialed calls providing exceptional customer service while backing individual state laws. Often exceeding a monthly collection goal upwards six million dollars, and upholding company mission and brand.Citibank October 2015 to March 2018Data Entry Specialist Responsible for processing 2000 government applications a day while maintaining 98% grammatical accuracy. Was cross trained in mail processing and taking payments. Work closely with my supervisor to organize monthly team meetings to inform and build morale. Acquired a wealth of knowledge in state of the arc Data entry and banking computer systems. MacysDecember 2016 to July 2017Sales Associate Specialized in customer service and men's suites/ accessories. Gained regular customers who sought my help for the latest store deals and promotions. Used POS systems and programs on the register.Boys and Girls Club Of DelawareApril 2012 to September 2015Administrative Clerk Signed students and parents in and out of the building. Handled phone calls and transferred clients to the appropriate service and took the correct messages. Organized transportation for field trips and permission slip for the parents. Called clients and worked out missing or late payments, and often set up payment agreements over the phone and online. Managed email and responded promptly to all business commitments. Seven ElevenMay 2011 to September 2013Retail Associate/ Assistant Manager Maintained daily inventory by adhering to store product list and customer needs. Provided cheerful and expert customer service. Keep a very neat work environment for customers and employees to enjoy. Followed MSDS chemical cleaning guide to maintain safety and cleanliness in cooking areas. Obtained SERVE SAFE certificate to provide the freshest cooked food in the store. Trained seven newly hired employees during the duration of employment as assistant manager. Lead informational talks on food safety for all employees. |
