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Title Customer Service Business Analyst
Target Location US-CO-Colorado Springs
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Midnight Rose DriveColorado Springs, CO. Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCE & SELECTED ACCOMPLISHMENTSBusiness Analyst Claims BA Team, Group Program Management OfficeMay 2014  PresentMetLife, Work from Home, COS  Dental and Vision Insurance CompanyResponsibilities include: Assisting with the business case Planning and monitoring Eliciting requirements Requirements organization Translating and simplifying requirements Requirements management and communication Requirements analysisMANAGER TREASURY ADMNISTRATION February 2001  May 2014SafeGuard Health Enterprises, Inc/MetLife., Irvine, CA  Dental and Vision Insurance CompanyProven record of accomplishment in creating and managing a department to process accounts receivable, administer all banking relationships of a dental, and vision insurance company. Created and managed the department from its inception and instrumental in changing backing and primary vendor relationships.The primary purpose of this position is to manage the daily activities of the treasury department, including administration of payments to all healthcare vendors and brokers, daily management of cash and banking relationships, and assisting the finance department as needed. Vendor Management, Project Management.Responsibilities included: Manage the daily activities of the treasury department. Manage Print Vendor ABF (Advanced Business Fulfillment), All EOB/EOP, Capitation Roster, Supplemental Statement, RTU (Relative Time) Statement, Commission Statement updates/new implementations and daily administration of files. Administer tax levies, 1099s, and W-9s. Maintain check printing, check release, and return check logs, includes daily audit of files and reconciliation. Daily, weekly, monthly cash transfers EFT processing Credit Card Processing All deposits and Posting Managing team of 4 employees Daily bank reports, reconciliations, and cash flow Manage Print vendorProject management Accomplished and exceeded all timeline projections and goalso Heath Care Reformo EFT 835-ERAOFFICE MANAGER March 2000  February 2001Douglas Homes, Inc., Huntington Beach, CA  Residential construction; $55 million/year 2000Responsibilities included: Accounts Receivable/Accounts Payable Setting up QuickBooks 99 process Running organizational payroll Managing banking & collections relationships Performing HR and benefits administration rolesMANAGER HUMAN RESOURCES January 1999  March 2000Aliso Laguna Village, Aliso Viejo, CA  Senior citizen residential complexResponsibilities included: Tasked with the total Human Resources function for the entity Implemented all hiring practices Implemented Cal/OSHA policies and practices Complied with federal and state labor laws Assisted Executive Director on daily operations Monitored payroll activities Acted as business office with AP/AR functionsCUSTOMER CARE REPRESENTATION January 1993  January 1999Appliance Installers Inc., Lakewood, CA  Residential appliance installation company Coordinated installations service support for 20 installers Creased invoice billing Performed bank deposits Responsible for multiple phone lines.AREAS OF EXPERTISECheck processingAccount PayableAccounts ReceivableCash TransfersDepartment ManagementBank depositsProject Managment1Bank reportsBank draftsCredit card accountsEFT processingProject ManagementCash flow reconciliationBusiness RequirementsVendor managementUAT TestingCustomer serviceHuman ResourcesProgramsMicrosoft 2010; Project, PowerPoint, Word, Excel.Lotus Notes, Outlook, Quality Center, BlueprintTammys leadership skills are critical to the success of her team.Laurie Pope, Vice President, Finance, SafeGuard Health Enterprises

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