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Candidate Information
Title Patient Transporter Administrative Assistant
Target Location US-SC-Columbia
Email Available with paid plan
Phone Available with paid plan
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MARY L. HEADStreet Address   Home: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEDUCATION1982 Western Harnett Senior High SchoolOlivia, North CarolinaCentral Carolina Community College(Nursing/ CNA)Prince George Community College(CNA / Law Enforcement)Fortis Community College(Studied Medical Assistant)EXPERIENCEOver 20 years of experience in leadership and professional management. Possess strong leadership skills and proficient in all aspects of administrative duties to include interviewing, coordination, inventory control, and diversified in office management duties. Have an extensive background with clinic procedures. Experience with coordinating and preparing travel arrangements. Proven ability to develop rapport and work well with staff members at all levels, responsible for technical and statistical documentation while maintaining confidential information.March 2018  Present SC Department of Mental Health Columbia, SCBehavior Health Analyst (BHA-B)Prevent patients from harming themselves and others. Assist with direct patient care according to facility SOPs. Observe and maintain security of patients and facility, by performing physical security and access point control.December 2016  September 2017 Distinctive Home Care Ft. Jackson, SCConcierge/Patient Advocacy Admin. Call Center (Government Contractor)Answered, screened, and processed calls daily using a call management system and web-based communications. Improved call management database efficiency by changing and updating contact information, performed quality assurance and reported incidents/errors to Supervisor. Trained new employees to incorporate an efficient screening process.August 2015  December 2016 Distinctive Home Care Fort Belvoir, VA.Concierge/Patient Advocacy Administration (Government Contractor)Greeted visitors upon arrival and answered phone calls. Receive intake forms and present forms to proper parties. Checked patients in and directed them to their proper destination or appointments. Assisted with enforcing security SOPs by maintaining, controlling, and distributing temporary security/ ID badges for pre-registered vendors, guest and volunteers as directed. Assisted patients to and from their vehicles.May 2014 - April 2015 Masonic Charity Home Burlington, NJCertified Nursing AssistantProvided professional health care for senior living adults. I was responsible for maintaining in-residence living care that required full logistical support to each patient. I assisted with bathing, feeding, ambulation, and speech therapy.September 2011  April 2014 Distinctive Home Care Alexandria, VAConcierge/Patient Advocacy Administration (Government Contractor)Greeted visitors upon arrival and answered phone calls. Receive intake forms and present forms to proper parties. Checked patients in and directed them to their proper destination or appointments. Assisted with enforcing security SOPs by maintaining, controlling, and distributing temporary security/ ID badges for pre-registered vendors, guest and volunteers as directed. Assisted patients to and from their vehicles.October 2012 - March 2014 Forestville Nursing & Rehab Center Forestville, MDCertified Nursing Assistant (Part Time)Assist with showers and bathing, feeding, dressing and assist with ambulation's and vital signs. Secured safety areas for patients always, maintained in-residence living care that required full logistical support for each patient. Performed all tasks with a patient-centered focus, while seeking opportunities for improvement of processes and treatments.November 2011  October 2013 The Raven Group Ft. Belvoir, VAConcierge/Patient Transporter (Government Contractor)Transported patients to their appointments in the hospital, who were unable to walk to their appointments unattended. Actively participated in unit-based QA program, and assisted soldiers that had issues with their appointments. Performed duties as acting supervisor when needed, also issued all assigned duties to be performed for the work day.August 2010  October 2011 First Diversity Health Care Fayetteville, NCCertified Nursing AssistantResponsible for monitoring patient's heart rate under the supervision of a registered nurse. Observed behavioral health, drug and alcohol patients monitoring their vitals regularly. Provided education to patients on detox and withdrawal medications, also addiction & recovery coping skills and community resources.June 2008 - July 2010 SHW/UMC Capitol Hill Washington, D.CCNA, Lab TechnicianMonitored technical equipment daily charts, authorized catheter inserts, IV flushes, EKG setups, and administered medications. Provided therapy to inbound patients utilizing basic life saving techniques as required. Served on the Critical Care Unit providing therapy to patients, administered care to burned victims and other wound care patients.Training & CertificationsNarcotics Training - Ellicott City, MarylandMed-Tech Training (Graduated 2003)EKG CertifiedMED TECH CertifiedNew Jersey CNA CertificationMaryland CNA CertificationWashington, DC CNA CertificationNorth Carolina CNA Certification South Carolina CNA Certification Virginia CNA CertificationSkillsAdministrative Assistant, Database Systems, Security, EKG, Problem Solver, Catheter, Critical Care, Nursing Assistant, Patient Monitoring, Printing, Therapy, Training, Wound Care, CNA, Access, Arrangements, Disability, Documentation, Excel, Interviewing, Inventory, Control, Leadership Skills, MS Access, MS Excel, MS Outlook, MS Word, Office Management, Outlook, PowerPoint, Travel Arrangements, Word, ( DEERS ) Customer Service, Appointment Scheduling, Patient Transporter Supervisory, Supervisory Staff scheduling, VA Patient Care specialist transporter.

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