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Click here or scroll down to respond to this candidateCandidate's Name
Capitol Heights, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEHardworking student seeking employment. Ready to utilize my skills and passion to further the mission of a company.Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCustomer Service RepDestiny promise outreach center - Bowie, MDApril 2018 to August 2022 Handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues. Respond with empathy to complaints and concerns from members concerning Health Plan benefits, account status, payment history, and medical services. Initiate contact with the appropriate Health Plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention, and making return contact as warranted. Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information. Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns about KP. Maintain awareness of the way performance and actions affect members and KPs financial stewardship. Be open and receptive to feedback, and change behavior to improve performance. COVID-19 ScreenerCian Diagnostics - Frederick, MDSeptember 2021 to January 2022 Collection of nasal/nasopharyngeal specimens from middle school children/ Elementary schoolers for PCR and rapid antigen testing. Chain of custody, packaging, and shipping of specimens to a private lab. Ensuring a clean, professional environment/site. Managing a booking system and health portal with a high attention to detail. paramedical examiner PT Retention Specialist/Customer ServiceFrontline Managed Services - Landover, MDFebruary 2017 to June 2019 Responsible for handling inbound and outbound calls for customer retention. Maintains an up-to-date retention folder (Outbound calls) and is able to triage any customer issues which may arise. Provide customers with a vast knowledge of information on product benefits. Provide alternative pricing options and other retention offers to maintain existing customers under determined guidelines set up by the company. Complete all commitments offered to customers in a timely manner, i.e. callbacks and rate adjustments. Maintains accuracy and thoroughness in Data entry and has less than a 1% error rate each month. Maintains proficiency in team metrics on Customer Retention. Use training and educational tools to enhance customer service/retention skills. Perform data entry tasks associated with a customer's account. All other duties as assignedSkills COLLECTION MEDICAL RECORDS PHLEBOTOMY VENIPUNCTURE CPR Certified Injections retail sales Patient Care EMR EKG Epic Scheduling Phlebotomist Customer Service (10+ years) Caregiving Vital signs Computer skills Laboratory experience Leadership Medical office experience Nursing EMT experience Medication administration Acute care Clinical research SKILLS Over four years experience in phlebotomy Skilled in maintaining safety for blood collection and handling Experienced in Venipuncture and Capillary puncture techniques Capability of reviewing the medical records Skilled at storing the blood samples safely Caring for the patients and donors Assuring quality Tracking the collected blood specimens by tagging, dating and noting down the time of collection Assuring safety of patients while taking blood samples Certifications and LicensesFirst Aid CertificationCNABLS CertificationACLS CertificationCPR Certification |
